Vendor Operations Manager, Remote

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Job Summary

The Manager, On-Site Service Providers - AI Datacenter Liquid Cooling, will be responsible for overseeing and managing all aspects of contracted service providers who deliver on-site maintenance, support, and installation services for liquid cooling systems with our customers’ AI datacenters. This role ensures the efficient operation, reliability, and optimal performance of critical liquid cooling infrastructure, directly impacting the availability and performance of our AI computing resources. The successful candidate will combine strong technical knowledge of liquid cooling technologies with exceptional vendor management and project coordination skills.

Job Description

Key Responsibilities:

• Vendor Management:
  • Identify, evaluate, and select qualified third-party service providers for liquid cooling system maintenance, repair, and installation.
  • Negotiate and manage service level agreements (SLAs), contracts, and statements of work (SOWs) to ensure high-quality service delivery and cost-effectiveness.
  • Monitor and evaluate vendor performance against established KPIs, conducting regular performance reviews and implementing corrective actions as needed.
  • Act as the primary point of contact for all contracted service providers, fostering strong working relationships.
• Operational Oversight:
  • Coordinate and schedule on-site service activities, including preventative maintenance, emergency repairs, system upgrades, and new installations.
  • Ensure all on-site work adheres to safety protocols, industry best practices, and company standards.
  • Review and approve service reports, ensuring accuracy and completeness of documentation for all work performed.
  • Collaborate with internal datacenter operations teams to minimize disruption during service activities and ensure seamless integration of liquid cooling systems.
• Technical Expertise & Support:
  • Possess a deep understanding of various liquid cooling technologies, including direct-to-chip, immersion, and rear-door heat exchangers.
  • Provide technical guidance and support to service providers, troubleshooting complex issues and ensuring effective resolution.
  • Stay abreast of emerging liquid cooling technologies and industry trends, recommending improvements and innovative solutions.
  • Participate in the development and refinement of standard operating procedures (SOPs) for liquid cooling system maintenance and operations.
• Project Management:
  • Manage small to medium-scale projects related to liquid cooling system deployments, upgrades, and retrofits within AI datacenters.
  • Develop project plans, allocate resources, track progress, and ensure projects are completed on time and within budget.
• Reporting & Compliance:
  • Generate regular reports on service provider performance, liquid cooling system health, and operational metrics.
  • Ensure compliance with all relevant regulations, environmental standards, and company policies.

Qualifications:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• 4 years of experience in datacenter operations, facilities management, or a similar role with a focus on critical infrastructure.
• Proven experience managing third-party service providers and negotiating contracts.
• Strong technical knowledge of liquid cooling systems, including components, fluids, and control systems.
• Familiarity with AI datacenter environments and the specific cooling demands of high-performance computing.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational and project management abilities.
• Ability to travel to datacenter locations as required.

Preferred Qualifications:

• Master's degree in a relevant field.
• Certifications in datacenter management (e.g., CDCDP, Uptime Institute ATS).
• Experience with specific liquid cooling vendor technologies.
• Knowledge of relevant industry standards (e.g., ASHRAE, TIA).

*$130,000- 150,000

Additional Job Details

Management – M2
Organizational Impact 
•    Works to achieve operational, functional, and/or business targets within team with direct impact on departmental or job family results
•    Delivers operational results that have impact on the immediate or short-term results (e.g., less than 1 year) for the department and/or job family group
•    Plans and establishes goals and objectives for a team typically comprising of intermediate-level professionals and entry level professionals
Communication & Influence
•    Communicates with parties within and occasionally outside of own department or job family, which may include external clients or partners depending upon the job area
•    Requires ability to influence others outside of own job area on policies, practices and procedures
Innovation & Complexity
•    Responsible for making moderate improvements of processes, systems, or products to enhance performance of the job area
•    Problems are difficult and moderately complex and typically impact multiple departments or job family
•    Problems are typically solved through drawing from prior experience and analysis of issues
Leadership & Talent Management
•    Manages a team typically comprising of intermediate-level professionals and entry level professionals
•    Leads, directs and reviews the work of team members in order to accomplish operational plans and results
•    Typically has hiring, firing, promotion, and reward authority within own area, in accordance with manager review and approval
Knowledge & Experience
•    Requires practical knowledge in leading and managing the execution of processes, projects and tactics within one job area
•    Typically has advanced knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization
•    Typically has a bachelor’s degree or equivalent professional certification and 5 years of prior relevant experience

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.