About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!
Role and Team
Job Summary: Reporting to the Operations Manager or designated manager, direct the activities and personnel involved with transportation operations. Coordinate movement of fleet lease factory and consignment vehicles to and from the auction in accordance with corporate guidelines to ensure maximum production volume in the most profitable way possible. Perform all duties assigned by the Operations Manager or designated manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times by persons under their jurisdiction.
Responsibilities and Duties:
Provide prompt and courteous service: both on the phone and in person. Demonstrate friendliness and proper phone etiquette with every customer. Maintain a professional appearance and a neat work environment consistent with the handbook.
Make sure customers receive prompt, efficient and courteous attention from all employees.
Resolve any customer complaints in a friendly, courteous manner and advise the Operations Manager or designated manager of all serious complaints or incidences.
Develop freight opportunities throughout the US and Canada and develop transport capability by facilitating contractor services.
Supervise transportation operations at the auction terminal (drivers, trucks and transportation staff), directing the efficient and safe transportation of vehicles to the required destination.
Coordinate transportation activities between auction, customer, office and/or drivers to ensure the auction office can function in the most efficient, productive and profitable manner.
Interview and select Transportation Department employees.
Develop and train all employees within the Department by company standards and guidelines. Monitor training conducted and ensure such training is according to company policy and procedures.
Make sure the Transportation Department is properly staffed at all times. Control regular and overtime payroll within budgets.
Prepare and conduct performance appraisals for Transportation Department employees per company policy. Maintain all wage and salary guidelines within the Department.
Maintain and promote positive employee relations and morale whenever possible by practicing sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Resolve employee relations problems, complaints, suggestions, etc. Follow through and communicate employee relations problems to the Operations Manager or designated manager. Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.
Ensure proper follow-through on all directives, bulletins, schedules and accounting from the Operations Manager or designated manager or other corporate sources. Build teamwork among the employees. Maintain a good flow of communication with all personnel.
Develop policies and procedures that ensure the efficient operation of the transportation department.
Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements.
Monitor and control all facility conditions, vehicles, property and equipment within corporate standards for cleanliness, proper maintenance and assign cleaning duties to employees.
Advise the Operations Manager or designated manager and Maintenance of all breakdowns and maintenance immediately. Ensure good routine preventive maintenance.
Make sure all Transportation Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Operations Manager or designated manager. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.
Educational Requirements and Qualifications: High School Diploma or GED required with two (2) to three (3) years experience as an administrative and/or operations supervisor in the transportation industry preferred. Must be qualified to operate a motor vehicle and possess a valid driver’s license.
Qualifications
ADESA Benefits and Perks
Competitive Hourly Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Physical Working Conditions:
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.