Vehicle Title Operations Manager

As part of our Sales Operations organization, we are looking for a Manager, Vehicle Title Operations to manage Lucid's end-to-end vehicle titling process for remarketing and wholesale operations in North America. This role ensures that all title transactions are processed accurately, efficiently, and in compliance with state and federal regulations. The manager leads a team of Title Specialists, driving performance, process improvement, and operational excellence to support timely vehicle remarketing and disposition activities. This is an exciting opportunity to play a key role in shaping the future of our title operations programs as we continue to scale. This role is a key leadership position within our North America Sales Operations team.  

 The Role 

• Manage and develop a team of Title Specialists responsible for processing titles for remarketed and wholesale vehicles. 

• Set clear performance goals, conduct regular coaching sessions, and foster a culture of accountability, collaboration, and continuous improvement. 

• Oversee the daily operations of title processing, including title receipt, verification, correction, and transfer to buyers. 

• Ensure all titles are processed within established timelines to support remarketing and wholesale sales targets. 

• Develop and monitor KPIs related to title accuracy, turnaround time, and compliance metrics. 

• Maintain thorough knowledge of state motor vehicle titling laws and regulations. 

• Ensure adherence to all legal and regulatory requirements governing vehicle titles, liens, and ownership transfers. 

• Implement quality control measures to minimize title errors and delays. 

• Identify opportunities to streamline title processing workflows and leverage technology for automation and efficiency. 

• Collaborate with cross-functional teams—including Remarketing, Legal, Compliance, and IT—to enhance operational processes and customer experience. 

• Serve as the subject matter expert and main point of contact for title-related inquiries from internal teams, external vendors, and auction partners. 

• Provide regular reporting on title processing performance, issue resolution, and compliance updates to senior leadership 

Qualifications 

• 5+ years of experience in vehicle titling, automotive remarketing, or fleet operations. 

• 5+ years in a supervisory or managerial role within operations, preferably overseeing a titling or vehicle transactional operations team. 

• Deep understanding of vehicle title processes, state DMV requirements, and lienholder procedures. 

• Strong leadership, communication, and team development skills. 

• Excellent organizational skills with the ability to manage multiple priorities and deadlines. 

• Proven problem-solving and process improvement abilities. 

• Flexible to work nights and weekends to support operations across multiple time zones. 

• Strong presentation skills and the ability to develop processes and strategies.