Initial Posting Date:
04/21/2026Application Deadline:
04/28/2026Agency:
Department of Human ServicesSalary Range:
$5,907.00 - $9,143.00Position Type:
EmployeePosition Title:
VEC Operations Supervisor (Human Services Supervisor 2) – 4Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Are you an equity-minded leader? Do you enjoy problem solving and collaborating with others to create a positive, productive and inclusive workplace? If you answered yes, we invite you to apply to join our team as an Oregon Eligibility Partnership (OEP) Virtual Eligibility Center (VEC) Operations Supervisor! We are hiring for four (4) new vacancies!
Summary of Duties
Oregon Eligibility Partnership (OEP) provides direction and resources to everyone working to determine eligibility for Oregonians applying for and receiving medical, food, cash and childcare benefits through the ONE eligibility system. Learn more here.
As a VEC Operations Supervisor you will:
Manage and direct the activities and day-to-day operations for eligibility, support staff, and lead workers who are part of the Virtual Eligibility Center (VEC) team.
Perform administrative functions to carry out objectives and goals of the department and implement the department's vision, leveraging local community resources and department staff and programs.
Participate in the management of agency programs, development of program rules and policies, program evaluation and budget preparation.
Monitor and analyze local office effectiveness in policy implementation and application. Analyze, evaluate, and monitor operational effectiveness through reports gathered by reviews, routine monitoring, and quality control data.
Facilitate communication of program issues between department staff, community partners, the district office and central office.
Anticipate agency needs and direction. Articulate that vision with staff and the community to provide an environment for effective changes to occur. Facilitate changes in services, programs, community partnerships and use of department resources.
Actively model our Equity North Star goals and the ODHS Core Values of Stewardship, Integrity, Respect, Responsibility, Service Equity, Innovation and Professionalism. Ensure staff have a clear understanding of these goals and values; hold self and staff accountable for instilling these values into everyday actions and behaviors.
Minimum Qualifications
Four (4) years of lead work, supervision, or progressively related experience; OR
One (1) year of related experience and a bachelor’s degree in a related field.
Essential Attributes
We are looking for candidates with:
Accountable, Growth Oriented Mindset: Experience fostering a learning culture and taking ownership of decisions and outcomes, demonstrating humility, coachability, and giving and receiving constructive feedback.
Adaptive, Strategic Change Leadership: Experience leading confidently through organizational, technological, and procedural change with transparency, creativity, resilience, and a focus on meaningful outcomes.
Relationship Centered Communication: Experience building strong, trusting relationships across teams through clear and consistent communication, active listening, and ensuring information flows effectively.
Decisions and Direction Setting: Experience balancing empathy with decisiveness to set expectations, align teams, and maintain shared direction. Uses data and evidence to guide decisions and continuously refine practices.
Commitment to Equity, Inclusion, and Belonging: Experience creating an environment that embeds diversity, equity, inclusion, and belonging into leadership practices, team culture, and service delivery to ensure respect and access for all.
Attention all candidates! A cover letter is required (1-page limit). Clearly describe how you meet the essential attributes listed above in your cover letter.
Your resume (optional) and cover letter (required) may be uploaded in the Resume/CV field on the online application. Do not upload documents in the Education section, as those are not visible to recruiters or hiring managers at this time.
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range if you are selected as a final candidate.
Please include detailed work history that includes the month/year start date and month/year end date for each role/job. If applicable for college degrees, please clearly indicate if a degree has been completed when providing educational history (graduation dates are not required).
If you are selected as the final candidate and a degree is used to qualify you for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Working Conditions
The work schedule is 10 a.m. – 7 p.m., Monday – Friday Pacific Time.
Non-conventional work hours are expected in addition to professional work week hours, which may include evenings and weekends.
The position follows a hybrid work model, combining remote work with on-site responsibilities at dispersed program locations throughout the state. This may occur for both planned and unplanned business needs or events.
Note travel expenses not provided, nor reimbursable for remote work employees per travel policy paragraph 105: https://www.oregon.gov/das/Financial/Acctng/Documents/40.10.00.pdf
Works in an integrated environment where diverse programs, partners and staff create the work team.
Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
General office conditions include high stress environment due to a high-volume workload with short time frames.
Travel within Oregon to geographically dispersed program sites, and occasionally out of state involving overnight stays, may be required to support program operations and engagement activities.
Background Checks and Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Requires a valid driver's license or other acceptable method of transportation for routine travel.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ and Oregon National Guard preference:
Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
General Information
This is a permanent, full-time position and is a Management Service, Supervisory position and is not represented by a union.
This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
The recruiter for this position is Nadja Rue. If you contact the recruiter, please include the job requisition number REQ-198844.