About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.What You Will Do
Review all materials concerning daily events, i.e., return guests, VIPs and function sheets.
Escort arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation.
Handle a guest room change request, assist departing guests with luggage, transportation requirements, etc.
Store and retrieve guests’ luggage and belongings, answer telephones, deliver messages, packages, flowers, etc. to their guest rooms; run errands for guests and the concierge staff.
Maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas.
Call guests by their names and remember return guest's names.
Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
Work closely with the Front Office, Valet Parking and door staff.
Keep the Concierge well-informed as to any guest problems, special requests, complaints, etc.
Manoeuvre luggage carts, heavy and awkward crates around the hotel.
Report deficiencies noted in guest rooms and on guest floors to the Concierge staff.
Follow-up on missed wake-up calls and any phones off the hooks.
Collect and polish guest shoes.
Be trained and able to complete related roles, i.e. door attendant, airport greeter etc.
What You Bring
At least 2 years’ experience in the similar role in a five-star luxury hotel.
Ability to function under pressure.
Display a high work ethic, with a sense of responsibility for the role within our team.
Good organizational skills with the ability to work independently.
What We Offer
Full board shared living accommodation in a high quality, well-resourced compound
Complimentary nights at FS Hotels worldwide
Regular social and sporting events
Paid home leave tickets
Quality employee meals
Free transportation to and from work
Work Authorization
Hotel will apply for the work authorization for the successful candidate
We look forward to receiving your application!