VA Operations Representative

Essential Duties and Responsibilities:

• Provide direct support to students and learners through both proactive and reactive messaging across multichannel platforms, including, but not limited to, email, phone, chat, text, and bot assistants.

• Provide indirect support to students and learners by extending training, resources, and consultation to internal support teams, including, but not limited to, Financial Aid, Advising, Enrollment and Admissions, and Business Office.

• Engage in an interactive process to evaluate a Capella learner’s eligibility for Military Leave or Military Spouse Leave in accordance with university policy.

• Support the reporting of enrollment and tuition information to the US Department of Veterans Affairs (VA) in accordance with state and federal policies and guidelines for the administration of VA education benefit programs for students and learners at approved institutions of higher education at SEI

• Drive the production and maintenance of reports and processes that support VA enrollment certifications, including, but not limited operational and analytical reports, job aids, process maps, and student and learner record management.

• Communicate with VA representatives to facilitate the processing of VA enrollment certifications and resulting payments.

• Meet initial training requirements and maintain annual training requirements established by the VA and other relevant regulatory bodies.

• As needed, support VA Compliance team in the preparation and execution of external audits, maintaining approval of academic programs, and other external regulatory requirements.

• Maintain appropriate and accurate student and learner records in accordance with external regulatory guidelines and departmental best practices.

Job Skills:

• Advanced organizational skills—ability to prioritize, manage multiple demands and present information in a clear and concise

Manner

• Ability to work within a team-oriented structure and decisively collaborate with internal partners

•  Working knowledge of computerized

database management systems and processes, word processing and data entry skills.

• Strong PC skills and competent with

MS Office products.

• Self-motivated and detail-oriented. Ability to focus independently on detailed information with a high degree of accuracy to resolve customer issues, questions and concerns in a t imely manner.

• Excellent ability to organize information and use available tools to effectively contribute to organizational process improvement initiatives.

• Ability to prioritize, consistently deliver a high degree of quality, and manage multiple demands (such as navigating systems and

databases while communicating with the internal departments.

• Ability to adapt to a professional culture that combines the tradition of higher education with the innovation of a fast-paced, entrepreneurial organization.

• Good listening, verbal and written communication skills; ability to communicate effectively within groups and represent department at company meetings.

• Ability to work within and contribute to a team-based environment.

• Demonstrated ability to multi-task in a fast paced environment while staying on top of work priorities.

• Success driven, dependable, self-starter, able to prioritize work, meet deadlines, and attain results.

• Ability to maintain a high degree of accuracy and attention to detail.

• Able to develop a deep

understanding of VA-related compliance policies/regulations and act as a resource to interpret regulations. May help develop

new policy or incorporate changes to existing policy or procedures as related to the certification of military benefits.

• Ability to explain and enforce University policy and department practices.

Work Experience:

• 1-3 years of transferable experience, such as military services support or accounts receivable/billing

• Some experience in Higher Education preferred

Education:

High school diploma or GED required

Other:

• Must be able to travel occasionally should a business need arise. (0-10%), including, but not limited to training, business meetings, and regulatory site visits
• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
• If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. 
• Able to access information using a computer.
• Other essential functions and marginal job functions are subject to modification.

SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary.  The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$21.50 - $32.75 - Hourly

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.