UX Writer (d/f/m)

UX Writer (d/f/m)

Hamburg, Berlin, Cologne - hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market.

For this vacancy we’re looking for an experienced UX writer in full time that wants help in setting a new benchmark in customer experience for a leading global player in the travel industry. You will be working in a dedicated project team with a mix of designers, developers and UX researchers from both DEPT® and the client.

WHAT YOU´LL DO:

• Write clear, concise, and engaging UX copy for digital touchpoints that aligns with both business goals and brand tone and voice;
• Analyze and optimize copy of user flows to guide users through complex interactions and improve overall product satisfaction;
• Create, support and implement content strategies and guidelines that align with business goals and improve customer experience;
• Help content meet SEO and accessibility guidelines, making them more inclusive and discoverable;
• Work closely with UX researchers to get insights on how we can use copy to improve understandability, performance and customer success;
• Working back-to-back with UX and UI designers to help shape the final user experience; 
• Bring experience and a proactive mindset that inspires and challenges the project team to do different;

WHAT YOU BRING

• 3+ years of experience as an UX Designer/UX Writer/Copywriter at brand or agency;
• A strong communicator; native level proficiency in German and working proficiency in English are a must;
• Experience with digital projects for (international) A-brands, demonstrated through a portfolio;
• Deep understanding of user-centered design principles and design thinking methods;
• Demonstrable experience with working in multidisciplinary teams;
• Experience working with Figma;
• Availability to start working in or relocate to the greater Frankfurt, Hamburg or Berlin areas.
• Monthly travel to Frankfurt and Zurich for in-person meets and sessions is required.

WE OFFER:

• Flexible, hybrid working policy (1-2 days at the office, depending on location);
• Company pension scheme.
• Lease bike options / JobRad and 25% subsidy for the Deutschlandticket.
• Occasional breakfast/lunch at the office, Smoothie Tuesdays.
• Stay happy and healthy with a contribution to your health through the OpenUp platform;
• €30 per month - You can use the flexible package for digital food stamps and/or fitness providers/sport clubs/massage studios, internet costs, and/ or public transport.
• Future Bens - Exclusive access to sustainable, healthy products at attractive deals.
• Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.