Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
At Kyndryl, you don’t just design screens — you shape how people experience essential services. In this role, you’ll design meaningful, end‑to‑end service experiences that help citizens, businesses, and public officers navigate complex systems with clarity and confidence.
You’ll join a global organization that operates at the heart of mission‑critical technology, where design plays a real role in improving how services work at scale. Unlike product‑only environments, your work at Kyndryl influences entire service ecosystems — from insight and strategy through to delivery and continuous improvement.
This is a role for someone who cares deeply about people, enjoys working with complexity, and wants to see their design thinking make a tangible difference in the real world.
What you’ll really be doing
1. Lead user and service research to uncover real needs
You’ll plan and conduct qualitative and quantitative research to understand user, citizen, and stakeholder behaviours, motivations, and pain points. Your insights will shape problem definitions and guide what truly matters to solve.
2. Design end‑to‑end service journeys and experiences
You’ll translate research into clear service blueprints, journey maps, and experience concepts that improve how services function across touchpoints. You’ll collaborate closely with UX, UI, engineering, and business teams to ensure solutions are usable, inclusive, and scalable.
3. Turn insights into strategic impact
You’ll analyse research data, identify patterns, and communicate insights through compelling storytelling and presentations. Your work will directly inform product strategy, design decisions, and continuous service improvement.
Why build your design career at Kyndryl
At Kyndryl, design has a seat at the table. You’ll work on large‑scale, high‑impact services where thoughtful experience design genuinely improves lives. You’ll collaborate with global teams, access strong learning and mentorship programs, and grow your influence as a designer.
As your career progresses, you can deepen your expertise in service design and research, expand into lead or strategic design roles, or grow toward experience leadership — all within a company that values curiosity, empathy, and long‑term growth.
Who You Are
What We Value at Kyndryl
At Kyndryl, we’re looking for designers who bring curiosity, empathy, and a growth mindset to every challenge. You thrive in collaborative environments, care deeply about user experience, and are excited to create inclusive, intuitive digital solutions. If you value learning, listen with empathy, and lead with purpose — you’ll feel right at home here.
3+ years of experience in UX design, service design, experience design, or a closely related field
A strong portfolio demonstrating service design thinking, research‑driven insights, and end‑to‑end experience design
Proven experience conducting qualitative and quantitative user research
Solid understanding of user‑centred design principles, accessibility, and inclusive design
Ability to clearly communicate insights and design rationale to cross‑functional stakeholders
Experience collaborating with product, engineering, and business teams
Background in service design, design research, or systems thinking
Experience working in agile or iterative delivery environments
Familiarity with usability testing, journey mapping, and service blueprints
Experience designing for public sector, large enterprises, or complex service ecosystems
Formal education or training in UX, service design, interaction design, or a related discipline
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.