Job Title: Experience Designer – Human-Centered Digital Solutions
Location: Bengaluru
Experience:6+ Years
About Us
“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO?
You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
MAKE AN IMPACT
Job Description
Location: Bengaluru, India
Experience: 5–8 Years
Employment Type: Full-Time
About the Role
We are looking for an Experience Designer who is passionate about creating human-centered experiences that deliver personalized, clear, helpful, and inclusive solutions across digital and human touchpoints. Designers consider the why, what, and how of product use to identify where user needs intersect with business goals across the entire journey.
You will leverage human-centered design methods—including design thinking, service design, and research insights—to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution’s potential for success. This role also involves monitoring market trends and performing competitive analysis to inform design decisions.
What You’ll Do
- Employ a range of human-centered techniques (personas, user flows, content audits, wireframes) to guide design decisions.
- Create accessible interaction modules, screen layouts, pattern libraries, images, icons, and other visual elements for digital experiences.
- Gather and assess experience requirements for new or enhanced products.
- Use quantitative and qualitative data to ensure content decisions are informed by real user needs and influence human behavior.
- Deliver end-to-end digital experiences that are accessible, inclusive, and compliant, meeting business, technical, and user needs.
- Engage with design peers to ensure artifacts align with a unified design vision.
- Formally observe user interviews and usability sessions to validate design decisions.
- Practice reusability by leveraging or expanding the design system and platform capabilities.
- Work in an Agile environment, including planning epics, writing sprint stories, and participating in Agile ceremonies. Use tools like Jira and Confluence; senior levels will contribute to sizing and scoping work.
Basic Qualifications
- Bachelor’s degree (preferred emphasis on Service Design, Experience Architecture, or Information Architecture) or equivalent experience.
- 5–8 years of related work experience in UX or digital industry.
- Deep proficiency with Figma.
- Strong experience in product management, experience design, or similar roles.
- Effective presentation, verbal, and written communication skills.
Preferred Skills & Experience
- Thorough knowledge of UX best practices, interactive design principles, information architecture, and experience architecture; Service Design knowledge a plus.
- Familiarity with workshops and co-creation sessions.
- Understanding of website architecture, responsive design, and web usability.
- Experience/familiarity with CSS and responsive design principles.
- Experience working in cross-channel environments (desktop, mobile, voice); internal-facing systems experience a plus.
- Ability to collaborate with large teams and work independently to solve problems.