USCC Operations Strategy Group Manager

• Act as a trusted advisor to USCC Operations leadership, providing strategic guidance on high‑impact modernization initiatives and investment decisions across the operations portfolio.
• Partner closely with USCC Ops business heads, technology leaders, finance, and senior leadership to define, evaluate, and prioritize business cases that modernize operating models and capabilities.
• Identify opportunities and challenges of strategic and financial importance to USCC Ops, with a focus on efficiency, scalability, risk reduction, and client outcomes.
• Develop transformational future‑state strategies by applying creative and analytical thinking to reimagine processes, technology enablement, and operating models.
• Lead and manage teams responsible for developing end‑to‑end business cases, including problem definition, financial analysis, benefits realization, and implementation considerations.
• Provide clarity in complex, ambiguous problem spaces; facilitate senior‑level decision‑making; and guide high‑value investments through fact‑based analysis and compelling narratives.
• Lead initiatives across the full business case lifecycle: structuring the problem, analyzing root causes, developing solution options, assessing financial viability, communicating recommendations, and securing stakeholder buy‑in and approvals.
• Translate complex technology solutions and architectural concepts into clear, concise business strategy communications for executive and non‑technical audiences.
• Manage stakeholder engagement across USCC Ops and external partners, ensuring alignment, transparency, and timely decision‑making.
• Oversee planning, prioritization, and execution of multiple concurrent initiatives, balancing strategic impact, resource constraints, and delivery timelines.
• Build and strengthen relationships with senior executives across operations, technology, finance, risk, and other control functions.
• Identify opportunities to add incremental value beyond formal initiatives, proactively advancing modernization objectives and strategic outcomes.
• Contribute to continuous improvement of the team by providing leadership in talent development, coaching junior team members, and supporting recruiting and onboarding efforts.
• Maintain management responsibility for one or more teams, including people management, budgeting and planning, performance evaluation, compensation, hiring, and disciplinary actions, as applicable.
• Appropriately assess and manage risk in all business decisions, with particular attention to safeguarding the firm’s reputation, clients, and assets; ensure compliance with applicable laws, regulations, and internal policies; apply sound ethical judgment; and escalate, manage, and report control issues with transparency.
• Perform other duties and responsibilities as assigned.

• 10+ years of experience in strategy, operations, or transformation roles with people‑management responsibility.
• Experience in strategy consulting or leading complex business and operating model change.
• Strong analytical and problem‑solving skills with the ability to influence senior leadership and drive results in ambiguous environments.
• Proven ability to develop financially sound business cases and guide high‑value investment decisions.
• Creative, strategic thinker with strong business judgment.
• Excellent written and verbal communication skills, including translating technology concepts into business narratives.
• Collaborative leader with executive presence and the ability to build and motivate high‑performing, geographically dispersed teams.
• Solid understanding of banking operations and products; P&L or investment governance experience preferred.

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