Position Summary...
The Vice President, General Manager, Facilities Services Operations is responsible for leading Walmart’s end-to-end facilities maintenance execution across all U.S. stores, Sam’s Clubs, supply chain sites, and corporate facilities. This role ensures reliable, efficient, and high-quality service delivery through operational excellence, workforce performance, and disciplined asset management. Acting as the operational engine of Walmart’s facilities platform, this leader drives day-to-day execution while partnering with strategy and commercialization teams to support innovation, cost efficiency, and integration of new technologies. The role is accountable for service uptime, cost optimization, technician performance, vendor reliability, and delivering an exceptional store and associate environment.
What you'll do...
Key Priorities:
Operational Leadership and Service Delivery
•Direct end-to-end execution of facilities maintenance across Walmart U.S. stores, Sam’s Clubs, supply chain sites, and corporate offices, ensuring consistent service quality and uptime.
•Implement preventive and corrective maintenance programs to minimize downtime and extend asset life.
•Establish operational standards and compliance protocols to meet safety, regulatory, and corporate requirements.
Workforce and Vendor Management
•Lead a large-scale technician workforce (8,000+ field associates) and regional operations teams, driving productivity, engagement, and skill development.
•Manage third-party vendor relationships to ensure reliability, cost efficiency, and adherence to service-level agreements.
•Develop labor risk mitigation strategies through reinvestment, training, and workforce planning.
Performance Optimization and Cost Management
•Monitor and improve KPIs such as time-to-complete, cost per work order, equipment uptime, and Net Promoter Score (NPS).
•Drive internal savings by increasing self-performance rates and reducing reliance on external providers, targeting >90% insourcing over the next 24 months.
•Leverage data analytics and predictive insights to optimize resource allocation and reduce lifecycle costs.
Technology Integration and Innovation
•Partner with strategy and commercialization teams to integrate IoT, AI, and predictive maintenance technologies into daily operations.
•Support modernization initiatives that enhance service speed, accuracy, and scalability across all facilities.
Cross-Functional Collaboration
•Collaborate with senior leaders in Operations, Supply Chain, Finance, and Real Estate to align maintenance priorities with enterprise objectives.
•Contribute operational insights to strategic planning, enabling Walmart’s transformation from a cost center to a revenue-generating platform.
Financial Accountability
•Manage operational budgets and cost-to-serve metrics, ensuring high ROI for capital and technology investments.
•Support monetization initiatives by enabling operational readiness for external service delivery.
Respect the Individual •Demonstrates and encourages respect for others; Builds high performing, teams; seeks and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; serves as a talent scout who identifies, attracts, and retains best talent.
•Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline; creates an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments.
•Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve business objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Act with Integrity •Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to support and reinforce our culture; champions Walmart’s commitment of becoming a regenerative company by taking action to advance opportunity, sustainability, and community (e.g., creating fair opportunities for associates and suppliers, eliminating waste/emissions, strengthening communities).
•Ensures that organizations follow the law, our code of conduct and company policies,; drives an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; proactively gathers concerns raised by associates and takes action, and models this for others; holds self and organization accountable for achieving results in a way that is consistent with our values.
•Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers and Members •Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
•Adopts a holistic, end-to-end perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and designing or executing strategies to capitalize on opportunities with global impact.
Strive for Excellence •Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; creates an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and models resilience in the face of setbacks.
•Acts as a change agent to drive continuous improvements; supports others through change; and guides the adoption of new technology and supports digital disruption in line with Walmart’s business model.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see
https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see
One.Walmart.
The annual salary range for this position is $225,000.00 - $500,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
- Regional Pay Zone (RPZ) (based on location)
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's Degree in Business Administration, Finance, or a related field and 5 years’ leadership experience in Business Operations, Corporate Real Estate, Finance, or a related field or 10 years’ leadership experience in Business Operations, Corporate Real Estate, Finance, or a related field.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Demonstrating strong analytical, decision-making, and problem-solving skills, Leadership experience with financial and operational responsibilities across industries (e.g., Retail, Supply Chain, Technology, etc.), Master’s Degree in Business Administration, Finance, or a related field
Primary Location...
702 Sw 8Th St, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.