US Public Sector Operations Program Manager
Description -
As the US Public Sector Operations Program Manager for the US Public Sector segment, the successful candidate will have responsibility for improving and sustaining the end-to-end operational performance of the US Public Sector business. This role will work under the day-to-day guidance of the US Public Sector Operations Program Lead and will report directly to the Head of Innovation & Business Operations, US Public Sector.
This role operates within established governance and approval structures while ensuring operational accuracy, continuity, and compliance across US Public Sector programs. Specific focus areas include ensuring Operational Compliance, developing and tracking Operational Performance Insights and managing assigned projects in support of our overall Operational Improvement POR. This role requires a passionate operations professional with advanced knowledge of the end-to-end value chain, the ability to successfully work with a broad network of cross-functional leaders and familiarity with the US Public Sector segment.
As a member of HP Federal, the successful candidate must be a US citizen.
Responsibilities:
Operational Compliance
- Control Fed User Authorization and User Access process.
- Coordinate Audit & Assurance schedule.
- Partner with HP Federal management, Compliance, Legal, Cybersecurity, and L&D to ensure annual HPI required trainings continue to meet HP Federal compliance requirements and are transferred to IGA for federal authorization tracking.
- Responsible for the management of the relationship/inter-company agreements with HP Inc. (as the parent company), and management of vendor relationships for the LLC, as needed. In particular, ensuring that all vendor contract language contains the appropriate provisions to ensure compliance standards are met or exceeded.
- Participate in Compliance forums, as needed and ensure operational policies and processes are fully aligned. Supports the design, development, and implementation of strategies and tactics focused on ensuring and inspecting compliance within, but not limited, to the following: Compliance with US Federal contractual, regulatory and legislative requirements (examples include Security Requirements, Procurement Regulations, and contract-specific regulations.).
- Understand regulatory environment and implications to US Public Sector E2E operations.
Performance Insights and Operational Improvement
- Work with stakeholder teams to put in place an integrated E2E view of HP US Public Sector operational performance.
- Develop a balanced scorecard / management KPIs that drive action / sustained operational excellence.
- Manage key operational issues and track to resolution via regular operational forums.
- Serve as a centralized coordination point for operational escalations, IT issue triage, and cross-functional follow-ups to ensure timely resolution.
- Drives various projects necessary to stand up new processes, eliminate/mitigate performance inhibitors, or enhance system functionality and/or existing processes in the pursuit of meeting or exceeding compliance standards and operational performance goals.
- Acts as an expert providing direction and guidance to process improvements and establishing policies.
- Ensures careful attention to HP's legal, ethical and business conduct policies in all work performed.
- Provides flexible, results-oriented leadership to get things done quickly and effectively - balanced against business performance.
- Ensure adequate documentation of key processes & controls to support audits working in concert with Federal Operations Program Lead.
- May provide mentoring and guidance to lower-level employees.
- Prepares regular management reports and situational analyses/solution proposals/project plans.
Education and Experience Required:
- Typically 6-10 years work experience in business operations and 5-8 years of project/program management experience. Often 2 years post' advanced degree experience in management consulting, investment banking, corporate strategy, or mergers and acquisitions. Advanced university degree (e.g., MBA) or demonstrable equivalent.
Preferred Certifications:
• Security Certification (e.g., CISSP) preferred, but not required
Knowledge and Skills:
- Excellent analytical thinking, analysis, and problem solving skills
- Demonstrated ability to apply sound judgment within defined processes, governance frameworks, and leadership direction.
- Ability to summarize abstract ideas clearly and independently manage project objectives.
- In-depth knowledge of company operational processes, industry trends, and customer/partner requirements.
- Must possess advanced subject matter knowledge and experience in Lead to Cash functional domains – i.e., Marketing, Sales Operations, Sales, Supply Chain, Finance and/or Service & Support. Familiarity with non-L2C functions (e.g., HR, Procurement, etc.) is also valuable.
- Excellent communication skills (i.e. written, verbal, presentation), leadership, facilitation and influence skills. Mastery in English.
- Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industry standard quality improvements tools and concepts.
- Strong project management skills such as planning, execution and implementation.
- Solid financial and business acumen.
- Must possess experience with risk identification, process analysis and documentation.
- Results-oriented/driver; self-starter, independent leader willing to take risks and make decisions.
- Excellent teamwork building skills - able to get results through influence (without direct control/power).
- Quality improvement training required and certification a plus.
Disclaimer:
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The base pay range for this role is $99,000 to $144,000 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
Business Planning
Schedule -
Full time
Shift -
No shift premium (United States of America)
Travel -
25%
Relocation -
Not Specified
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"