US Business Transformation Manager - Global E-Commerce

JOB OVERVIEW:

This position is responsible for driving the execution of the transformative activities needed to integrate high value business initiatives, critical technologies, and/or functional onboarding of Henry Schein business groups / partners onto the Global Ecommerce Platform.  The role will help identify and prioritize business requests aligned in order of revenue generation, cost avoidance, or process efficiency, to further the overall business transformation efforts of Henry Schein.  The role will be responsible for documenting requirements, bridging the gaps for development, maintaining the relationship with stakeholders and guiding/advising the onboarding teams on internal resources, preparation of data, systems functionality, and operational norms.  This position is expected to work with many cross-functional areas to maintain timelines, provide regular status updates, prepare/present progress as needed, and maintain momentum of multiple high visibility initiatives simultaneously in order achieve Henry Schein’s business transformation.

KEY RESPONSIBILITIES: 

• Maintain Goal Alignment: Prepare independent action plans and manage relationships with business transformation stakeholders, setting appropriate expectations on timing/scheduling of activities.
• Identify/Assess Initiatives: Review and keep logged requests that would include key contact, description of request, and category assignment (revenue generating, expense avoidance, system/process efficiency) with rationale. 
• Data Analysis: Role will help gather information required in adequately assessing risk/opportunity of business requirements and subsequent transformation, incl. compiling sales projections, systems costs/expenses, review of transactional data, licensing impact, software/hardware needs, etc.
• Intake/Discovery: Serve as initial touchpoint to review requests with stakeholders to understand business parameters, timeline urgency (if any), initial scope/sizing, systems composition, data elements and any special needs.
• Documentation and Process: Capture requirements, maintain log of meeting minutes/communications, and provide progress update while setting appropriate expectations by accountable parties for completing their tasks, assignments, data mapping, solutioning exercises, and required development.
• Coordination of Resources: Upon approval, help identify the resources & subject matter experts, document the project plan, and track the formal timelines for executing the various tasks and subtasks needed to complete onboarding of new businesses, the conversion of source web platforms to GEP, and the preparation of systems go-live.
• Change Management & Communication: Act as the central point of contact for targeted integration to help guide/advise stakeholders, assess the need/level of communications across teams, provide regular updates, and provide any templates/training documentation from other integrations.
• Demos/Walkthroughs: Provide targeted integration teams and/or business teams with overview and key insights on GEP capabilities, feature sets, use cases, metrics, and overall how customers and TSMs use the Web site.
• Manage Progress Timelines and Costs: Track the day-to-day details and be ready to provide updates that identify risks/delays to important milestones, impact to project costs, conflicts in resource scheduling, and any need to adjust plans. 

SPECIFIC KNOWLEDGE & SKILLS: 

• Experience managing resources for complex integration initiatives in a corporate or consulting environment.
• Ability to build partnerships at all levels within the company and resolve conflict quickly and amicably.
• Excellent interpersonal skills with the ability to communicate concisely and effectively.
• Strong understanding of systems and peripherals supporting transactional ecommerce platforms.
• Ability to create, document, and manage project plans for integration targets, and present/communicate them effectively to stakeholders and explain progress reports quickly and efficiently.
• Understanding of online ordering behaviors for B2B customer experiences.
• Experience working with technologies and/or companies within Healthcare distribution environment or within transactional B2B environment preferred.
• SAP and Commerce Cloud configuration and integration preferred.
• Collaborating with large teams on national or global level preferred.

GENERAL SKILLS & COMPETENCIES: 

• Excellent understanding of industry practices
• Strong proficiency with tools, systems, and procedures
• Excellent planning/organizational skills and techniques
• Excellent independent decision making, analysis and problem-solving skills
• Outstanding verbal and written communication skills
• Excellent presentation and public speaking skills
• Excellent interpersonal skills
• Excellent conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company
• Good negotiating skills
• Resolve complex issues in effective ways
• Project management, consultative skills and ability to manage a budget
• Specialist in multiple technical and/or business skills
• Ability to cultivate and develop lasting internal and external customer relations

WORK EXPERIENCE: 

Typically 8 or more years of increasing responsibility and complexity in business integration, systems development, website development, and/or IT project management.

PREFERRED EDUCATION: 

Typically a Bachelor's Degree or global equivalent in Business or related discipline. Master's degree or global equivalent preferred. May hold two or more industry certifications.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

• This position is eligible for a bonus not reflected in the posted range.
  ​

• Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.​

Benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

*Benefits may vary by location or status.

Vaccine Requirement

Candidates for this requisition are required to be fully vaccinated against COVID-19 (i.e., 2 weeks after completing their initial COVID-19 vaccination series) pursuant to state/local law.  These standards and/or requirements may vary from those established by the Company. In some jurisdictions there may be an exception for those seeking a medical or religious accommodation. If you require an accommodation, please inform the recruiter or hiring manager.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Fraud Alert

Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.