University Graduate – CX Strategist 100% (f/m/d)

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Kick-start your career with Julius Baer’s Graduate Programme – October 2026

Are you about to complete your master’s degree or recently graduated and ready to turn ambition into impact? At Julius Baer, we empower graduates to shape the future of wealth management.

Our 18-month Graduate Programme is designed to unleash your potential through three dynamic rotations, including an international assignment. You’ll gain hands-on experience, build a global network, and lay the foundation for a thriving career in wealth management.

Your team
As part of the Digital Delivery unit in COO you will join Strategy & Solution Management > Journey Experience & Design, which plays a key role shaping and elevating the digital future of Julius Baer, both for digital Front-facing solutions and Client-facing solutions such as e-Banking or BaerOnline.

What’s in it for you?
•Tailored career path: Develop expertise in your chosen field while growing personally and professionally
•Global perspective: Gain international experience and work with diverse teams
•Community & mentorship: Learn from industry leaders and peers and build a strong network
•Impactful work: Contribute to projects that make a real difference from day one


Start date: 1 October 2026

Curious to learn more about our Graduate Programme? Visit our careers website: https://www.juliusbaer.com/en/careers/graduates/

YOUR CHALLENGE

During the programme, you will:

• Learn how to scale Customer Experience (CX) in a structured and sustainable way — beyond one‑off design thinking workshops.

• Understand how to guide a fragmented legacy tool landscape towards a unified and seamless digital workbench

• Get to know our Front through a rotation as part of your graduate program

• Discover how hands-on business transformation works and help establish a journey‑based way of working within Digital Delivery and beyond

• Work closely with UX/UI Designers by preparing well‑researched as‑is journeys and developing clear guardrails for to‑be journeys

• Collaborate with Product Owners and similar roles to support better user flows in digital products

• Partner with CX Strategists and CX Analysts who will coach you on mapping journeys, identifying insights and opportunities, and connecting these to implementation in Jira

• Gain hands‑on experience with a dedicated journey‑management platform and learn how to apply it effectively in daily work

• Be part of a larger unit that shapes and steers the strategy for the overarching Digital Delivery organisation

• Drive transformation together with a diverse team of experts working on customer experience, strategic roadmaps, and new ways of working

YOUR PROFILE

• Master's degree from a university or university of applied sciences with above-average grades in Service Design, Customer Experience Design Management, Interaction Design, UX Design or similar (graduation max. 12 months ago)

• Initial practical experience in applied CX or Service Design within a larger organisation — ideally working end‑to‑end, combining research and insights into clear, actionable future‑state journeys

• Passion for wealth management and a desire to create value beyond wealth

• A global mindset, excellent interpersonal skills, and a strong appetite for learning

• Fluency in English is a must, fluency in German is a plus

• Eligibility to work in the country where you apply for the position

We review applications on a rolling basis. Thank you for applying early and for your patience during the review process

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

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