Unit Manager, Claims Analysts (12 month Secondment)

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range (but not limited to):

94,200 - 115,200

 

About the role

• Lead, coach, and develop Quality Analysts and Specialists; build engagement, accountability, and growth.
• Conduct performance reviews and provide clear, constructive feedback aligned to goals and KPIs.
• Foster a collaborative, inclusive culture grounded in Intact’s values.
• Oversee quality assessments to ensure alignment with Intact policies, regulatory requirements, and industry best practices.
• Review auto claim decisions for accuracy, fairness, and consistency.
• Design, implement, and maintain QA programs, standards, and metrics.
• Use data and insights to identify trends, root causes, and improvement opportunities.
• Collaborate with Claims leaders and partners across Underwriting, Legal, Compliance, Operations, and Finance.
• Develop and execute strategies that enhance claims quality and the customer experience.
• Present insights, dashboards, and recommendations to leadership.
• Partner with IT and Data teams to leverage technology, automation, and analytics.
• Serve as the primary contact for external audits and reviews; ensure readiness and documentation.
• Promote continuous learning and professional development within the team.

• Minimum 3 years in claims management, ideally across property and auto.
• Proven people leadership experience (coaching, performance, team development).
• Strong analytical and problem-solving skills; comfortable with root cause analysis and data-driven decisions.
• Excellent written and verbal communication; ability to influence and build trust.

Il s'agit d'un nouveau rôle au sein de notre équipe en plein croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.