Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
About the Team
Unified Collaboration Service team is responsible for designing, implementing, and supporting the collaboration and communication platforms that connect Resmed's global workforce. We manage the technologies that enable seamless communication, from Microsoft Teams and Exchange to telephony systems and compliance tools. We focus on delivering reliable, integrated communication experiences while ensuring data governance and regulatory compliance. By partnering with business units, security, and infrastructure teams, we enable effective collaboration across time zones and empower teams to work efficiently in hybrid environments.
About the Role
As a Unified Collaboration Engineer, you'll independently manage and optimize Resmed's collaboration ecosystem—Microsoft Teams, Exchange Online / Hybrid , Teams Telephony, Microsoft Purview. You'll resolve complex technical issues, lead implementation projects, and contribute to strategic improvements of our communication and employee experience platforms. This specialist role requires you to apply company policies and best practices to solve moderate to complex problems with minimal supervision. You'll collaborate across teams, contribute to technical analysis and reporting, and help shape the evolution of our unified communications and digital workplace strategy.
Responsibilities
Advanced Platform Administration
Independently manage Microsoft Teams environments including governance, policies, and advanced configurations
Design and implement Exchange Online solutions for complex mail routing and compliance requirements with Hybrid architecture
Configure and optimize Teams Telephony including auto attendants, call queues, and voice routing policies
Maintain Microsoft Purview compliance solutions including retention policies
Understanding on Cisco Telephony system and ready to be sunset (retired)
Compliance & Governance Management
Support data retention policies implementation across communication platforms
Manage eDiscovery processes and support legal/compliance requests
Configure and maintain information protection policies
Conduct compliance audits and generate regulatory reports
Complex Problem Resolution
Resolve escalated issues across UC and Exchange platforms requiring in-depth analysis
Perform root cause analysis for recurring problems and implement permanent fixes
Coordinate with Microsoft support for premier-level issues
Lead incident response for UC-related outages and service degradations
Stakeholder Collaboration
Partner with business units to understand communication requirements
Present technical solutions to non-technical stakeholders
Collaborate with security team on UC security posture
Work with network team to ensure voice quality and reliability
Qualifications
Required
Bachelor’s degree in IT, Computer Science, or equivalent experience
5+ years of experience in Microsoft 365 administration or Unified Communications
Strong expertise in Microsoft Teams, Exchange Online, and SharePoint Online
Solid understanding of Hybrid Active Directory and Exchange environments
Proficiency in PowerShell scripting and automation
Strong analytical, problem-solving, and communication skills
Preferred
Experience with Microsoft Teams Phone System and Direct Routing
Knowledge of Microsoft Purview Compliance Center (SC-400 / SC-401)
Experience with Hybrid Exchange architectures
Microsoft 365 certifications (MS-700, MS-203)
Familiarity with JIRA and Agile methodologies
Experience in regulated industries or healthcare
Technical & Functional Competencies
Advanced Microsoft 365 administration and troubleshooting
PowerShell automation and scripting
Voice and telephony systems (Teams, Cisco, NICE inContact)
Compliance, data governance, and eDiscovery
Project execution, technical documentation, and solution design
Core Behavioral Competencies
Domain Expertise: Resolves complex UC and digital workplace issues; applies governance and best practices
Influence & Communication: Collaborates effectively across IT and business teams; drives adoption through training and engagement
Critical Thinking: Balances productivity, privacy, and compliance; delivers data-driven, business-aligned solutions
#LI-India
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.