Underwriting Support Administrator

We are looking for a proactive and organised Underwriting Support Administrator to join our Existing Business team. This vacancy has arisen due to an internal promotion within our management team, creating further opportunities for others to step up — including the colleague currently in this role. We are now seeking the next person who can grow with us and develop a long-term career.

This is an excellent opportunity for someone with strong administration or customer service experience to move into the insurance sector, or for an individual with existing insurance knowledge to progress more quickly into technical responsibilities. Full training is provided.

What You’ll Be Doing

• Enter and maintain accurate underwriting data to support quality decision‑making.
• Provide administrative and technical support to underwriters across the Existing Business portfolio.
• Handle incoming calls from brokers and clients, resolving where possible or directing appropriately.
• Support the renewal process by following up with brokers and clients to maximise retention.
• Prepare and distribute documents, including print runs, emails, and outgoing post.
• Collect information from brokers required for quotes, cover changes, and renewals.
• Create and update documents as needed, ensuring accuracy and consistency.
• Build technical knowledge over time to take on more complex underwriting support tasks.

About Magenta Insurance
Magenta Insurance is a Chartered Insurance Underwriting Agent with nearly 30 years’ experience specialising in non‑standard and distressed residential property. We work closely with brokers and IFAs to provide solutions for risks that many insurers find difficult to place.

Magenta is part of Howden and its MGA arm, Dual — one of the world’s leading MGAs. This gives our employees access to industry‑leading expertise, strong A‑rated capacity backing, advanced systems, and a people‑first culture.

Why Dual Matters

• Award‑winning specialist underwriting expertise.
• Strong, long‑term partnerships with A‑rated global capacity providers.
• Global scale with local market knowledge, supported by 1,800+ employees across 22 countries.
• Access to modern technology platforms that streamline broker interactions.
• A people‑focused culture with high levels of empowerment and workplace well‑being.

What We’re Looking For

• Strong organisational skills and excellent attention to detail.
• Good communication skills, both verbal and written.
• Experience in office-based, administrative, or customer service roles.
• Insurance experience is helpful but not essential — full training will be provided.
• Minimum 5 GCSEs at grade A–C (or equivalent), including English and Maths.
• Confident user of Microsoft Office applications.
• Proactive approach, willingness to learn, and curiosity about the insurance industry.
• Cert CII (or working towards) is an advantage.

What We Offer

• Salary £25,000–£28,000 depending on experience.
• Regular pay reviews and eligibility for the company bonus scheme.
• 25 days’ annual leave, with the option to purchase additional days.
• 24/7 Employee Assistance Programme for you and your family.
• Full study support for CII qualifications and structured development plans.
• Clear progression opportunities into technical or underwriting roles.
• Inclusive culture supported by active employee networks.
• Referral reward scheme.

Who This Role Suits
This role is ideal for someone who enjoys working in a supportive team, learning new skills, and building a career within a professional and people‑focused organisation. It suits both candidates with existing insurance experience and those from other office‑based backgrounds looking for a new challenge.