At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.
If that interests you, read on.
About the Role
70% Administration support to Underwriting Department:
Provide comprehensive administrative support to the Underwriting Department, handling essential routine and daily tasks to ensure smooth office operations and maintain a high standard of underwriting service. Perform additional ad hoc duties as assigned by the department.
30% Case Management and Administration
Capability of case management for high net worth and jumbo case from application submission to policy delivery effectiveness, timeliness and accuracy in administrative works between underwriters, channels lead and business-related partners.
Roles and Responsibilities:
Underwriting Administrative Support
- Provide comprehensive administrative support to the Head of the Underwriting Department, including handling complex payment refund processes with proper AML checks, preparing the monthly UNI reports, managing document scanning, processing UNI letters, coordinating requests for medical report copies, and performing a full range of administrative tasks. (50%)
- Provide support to the underwriting team by conducting land and company searches, and coordinating APS services with channels, hospitals, and clinics.(10%)
- Perform ad‑hoc administrative support for departmental projects, IA audits, and other assigned tasks. (10%)
Case Management and Administration
- Deliver pre-screening of application document, policy contract checking and ordering, input XGFE for new business, PEP checking, online checking, prepare medical report, administration charges follow up as within our agreed turnaround time. (15%)
- Handle emails and do pre-screening of all emails of CMT, enquiry from HNW center within 24 hours. (15%)
Minimum Job Requirements:
- Diploma or Associate Degree. Bachelor’s Degree is an advantage.
- 2 years or above of administrative or operations support experience, preferably in insurance, underwriting, or financial services.
- Good team player with a positive and responsible work attitude.
- Professional, polite, and service‑oriented approach.
- Strong attention to detail, accuracy, and ability to maintain well‑structured records.
- Proficiency in MS applications, good written and verbal communication skill in English, Cantonese and Mandarin
Others:
- You are required to acquire the relevant license(s) if your job involves regulated activities
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.