Underwriting Operations Assistant (Commercial Insurance Programs)

Join our Operations team as an Underwriting Operations Assistant, where you’ll help support Program Business and Commercial Lines by ensuring policy service work is completed accurately and on schedule. In this role, you’ll collaborate with agents, vendors, and internal partners to support policy transactions, required notices, reporting, and other underwriting service activities that keep the customer experience moving smoothly. 

The Underwriting Operations Assistant will work in the Red Bank, NJ location.

Responsibilities:

• Provide operational support for Program Business and Commercial Lines, ensuring accurate, timely policy service and administrative processing
• Coordinate with agents, third-party vendors, production teams, and internal partners to resolve service needs, answer questions, and support workflow execution
• Process policy transactions, including ordering inspections, issuing/processing policies and endorsements, and ordering audits as required
• Run routine reports and create ad hoc/custom reports to support underwriting, operational tracking, and service metrics
• Manage premium finance notices by reviewing Notices of Financed Premium, communicating cancellation notices, and verifying payments and eligibility for reinstatement requests
• Prepare and issue required policy notices in accordance with state regulations and company guidelines (e.g., Cancellation, Non-Renewal, Conditional Renewal)
• Process monthly commission statements for direct-bill business and follow up on exceptions as needed
• Perform quality checks and support audits to confirm work is complete, accurate, and processed within service timelines
• Partner with your manager and teammates to align priorities, maintain consistency, and deliver key operational commitments
• Deliver responsive customer service by coordinating deliverables and helping ensure adherence to underwriting guidelines and service standards
• Manage incoming and outgoing mail daily, distributing items to the appropriate parties and maintaining organized records
• Learn and apply underwriting workflows, systems, and service metrics for assigned lines of business and coverages
• Own your work by identifying issues early, working with agents and underwriting partners to resolve them, and escalating when appropriate

Requirements

• Minimum of 3 years prior experience in the Property and Casualty industry recommended – Experience in ConceptOne or other Agency Management System a plus
• Foundational knowledge of insurance coverages, procedures, and terminology
• Proficient with Microsoft Excel and Adobe
• Strong problem solving, math, and time management skills
• Excellent communication skills, both verbal and written
• Adaptive to learning multiple technology platforms
• Strong interpersonal skills to develop and maintain positive internal and external relationships

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement.  Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate.