Our Individual Insurance Underwriting administrative coordinators, responsible for the workflow management, administrative operations of our Underwriting operations, are integral to supporting our business growth strategy in the increasingly digital insurance-buying environment, where simple processes and quick decisions are table stakes. They coordinate, supervise the workflow assignment and balance underwriters’ queues to meet productivity, quality, and compliance standards within established turnaround times.
They request systems access for new employees, validate and record underwriters’ approval limits when they are granted, more approval authority following audits, promotions or when underwriters acquire new skills. They assist the Risk team in performing risk-based monitoring of our systems, tools and reporting while providing assurance to our Underwiring Leadership Team, Product Risk Management, and our reinsurers that our underwriting systems and processes are aligned to both company policy and regulatory requirements. They rely on their diligence depth and breadth of underwriting experience, curious nature, drive for continuous learning and improvement, and enthusiasm for using data insights to continuously evolve how we manage risk.
Position Responsibilities:
Work allocation
Review new business work allocation each morning and assign work underwriters based on predetermined and authorized work type, age, and amount, product, and advisor status.
Identify inefficiencies in the way the system automatically assigns work and flag system improvements or update current settings.
Established guidelines and processes.
Identify combo files and assign them to one underwriter.
Support management with underwriting operational efficiency and recommend system enhancements.
Consult with Case coordination as needed with respect to Arrow workflow, copy over of tele interviews from one file to another for the same client and monitor any trending.
Risk & teamwork
Flag potential risk issues to the Risk Management team by performing audits when new underwriting approval limits are granted, during new‑hire onboarding, and when employees exit the team
Support risk management programs and initiatives, as assigned
Identify and analyze reasons why automatic work allocation rejects assignments, and alert the Risk team to system validation issues related to the AI algorithm
Act as a subject matter expert (SME) for Medical Information Bureau (MIB) follow‑ups and dispute resolution
Coordinate and support management during internal audits
Build and maintain strong working relationships across IIC, Operations, Group Risk, and other key stakeholders, including reinsurers
Assist the leadership team with employee access requests during onboarding and offboarding
Support leadership with invoice processing using accounts payable tools
Reinsurance
Monitor Reinsurance inboxes and post decisions promptly so that underwriters can make their decisions and issue the contracts to our advisors.
Effectively manage Reinsurance FAC cessions.
Work effectively with team members to minimize backlogs.
Continuous Improvement
Support management with effective workload management.
Assist management with internal underwriting manual access and removal for Ondex
Required Qualifications:
Strong administrative coordination skills.
Strong knowledge of Manulife’s Individual Insurance business/products and operations across underwriting, new business, policy service.
Intermediate or higher experience with MS Office suite including Excel, PowerBI and PowerPoint, with a desire and ability to develop advanced skills.
Curiosity combined with strong analytical skills; ability to define and resolve problems.
Demonstrated ability to prioritize and work independently under tight deadlines daily.
Growth mindset with ability to be flexible and exercise judgment in a changing high volume high pace environment.
Strong organizational, communication and people skills
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
Halifax, Nova ScotiaWorking Arrangement
Salary range is expected to be between
$42,525.00 CAD - $70,875.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.