Underwriter

Job Description

To perform assessment on complex life insurance applications based on medical, occupation, avocation, travel and financial information, ensuring adherence to underwriting guidelines.

• Conduct tele interviews or tele-underwriting.
• Manage medical, occupation, part-time activities, travel and Financial Underwriting standard and substandard cases for: Disability and Critical Illness Underwriting, Income Protection, Business Cover, Group Risk, Alterations and Queries.
• Ensure placement of cases according to reinsurance treaty and internal guidelines.
• Liaise with planners/Business Development Manager on special terms, queries, presales and underwriting refreshers sessions with the front liners.
• Ensure resolution of underwriting enquiries and high priority cases.
• Drive and ensure involvement in Chief medical Officer sessions and other Underwriting training presentations (i.e., Case Studies, Sales training).
• Ensure underwriting - medical queries and tasks allocated are resolved timely and effectively by providing first time resolution on enquiries.
• Ensure accurate completion of documentation as per departmental guidelines to meet client needs and effectively utilise IT systems to ensure accuracy of documentation.
• Ensure adherence to organisational best practice and legislative requirements. Adhere to policies and procedures and take corrective action where necessary.
• Ensure all risks to the company are mitigated, identified, and escalated where necessary.
• Maintain a broad product knowledge to respond to customer queries effectively and accurately.
• Stay abreast on industry regulations, trends and best practices in underwriting.
• Approve and countersign cases above the acceptance limits of the underwriter.
• Provide coaching and mentorship to junior staff in the team to ensure optimal performance of the team and knowledge sharing.
• Actively anticipate and identify opportunities for improvements to our processes and procedures.
• Proactively solve problems, and recognize risk exposures, manage and escalate these where appropriate.
• Assess all applications not accepted by the online underwriting engine – initial applications, additional information and policy alterations.
• Provide fair and balanced underwriting decisions using the appropriate amount of evidence necessary.

 

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

29/04/26