The Psychology Department is seeking an Undergraduate Operations Coordinator. This position will design and implement the processes, policies, and procedures related to the department's substantial undergraduate student body. This position is the main point of contact to faculty, staff, students, and the general public regarding undergraduate Psychology coursework and student needs. Duties include the planning and implementation of course offerings each semester by collecting teaching requests from faculty, instructors, and graduate assistants; designing the course schedule; and monitoring registration activity. Coordinator will work with the Undergraduate Studies Director to manage the Psychology Advising email account, coordinating responses to questions, concerns, and situations dealing with course scheduling and advising of undergraduate students. Coordinator will also process undergraduate paperwork, including but not limited to grade changes, transfer credits, class permission forms, and retroactive add/drop forms.
Job Responsibilities:
35% - Implement all Psychology Advising and undergraduate student communications with department advisors. Create policy to resolve complex issues that arise during registration and with administrative procedures including, but not limited to, grade changes, transfer credits, various class permission forms, and retroactive drop and add forms. Answer all relevant calls and requests to the department office. Develop response templates to direct calls to the appropriate sources (faculty, chair, College advising, etc...).
30% - Implement policy for building course schedules for all on-campus and LSU online offerings. Enter all information into the university system. Design a matrix and schedule spreadsheet to share with Undergraduate and Graduate directors. Closely monitor registration activity and collect registration information sheets from the Registrar's Office. Make independent decisions on placement on course waiting lists and evaluate degree audits ensure students graduate in a timely manner. Schedule and assign Teaching Assistants.
20% - Create policy to coordinate end-of-year document purge based on retention schedule and to manage the collection of syllabi from all instructors of record every semester. Update departmental permission forms for courses on hold each semester or when needed based on changes. Facilitate textbook adoptions from faculty and place orders with the book store. Handle requests from publishers regarding copies for instructors. Manage and secure the test closet for the department.
10% - Assist the Operations Coordinator with some day-to-day operations, including building, asset, inventory, or maintenance requests, such as oversight of property management duties, maintaining property records for the department; and surplussing equipment and furniture when necessary. Maintain procedures for security of offices and computers. Conduct annual inventory count for department. Help coordinate all building maintenance needs, quarterly building inspections, submitting maintenance requests as needed, and reserving classrooms and other spaces to be used for special events and meetings.
5% - Other duties as assigned.
Minimum Qualifications
Education Level: Bachelor's degree
LSU values skills, experience, and expertise. Candidates who have relevant experience in key job
responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
Related Experience
Preferred Qualifications
1-2 years related experience
Knowledge of the university's policies, procedures, and practices
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.
For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.