UK Royalties & Client Administrator

UK Royalties & Client Administrator

Job Description:

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

 

● Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

● Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans. 

● Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises. 

 

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences. 

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent. 

Job Title: UK Royalties & Client Administrator 

A little bit about our team: 

As part of one of the biggest Deal signing Territories of Warner Chappell Music, the UK Admin team represents a significant share of WCM’s global business and is responsible for all elements of Publishing administration using the very latest technology of our bespoke internal administration system – TANGO, Warner Chappell’s leading cloud-based Deals & Royalties system. Our UK Royalty Department, together with our UK Copyright team, is part of our UK Administration division at Warner Chappell UK. The UK Royalty Department is responsible for timely and accurate accountings to our valued writers and clients, performing an important role in completing the final step of the end-to-end music value chain at Warner Chappell. 

Your role: 

We’re looking for a dynamic, self-starter to join our newly evolved UK Royalty 

Department. Reporting directly to the UK Royalty Manager, you will be integrated into a multi-department administration environment and be challenged to perform at a level that allows you to demonstrate your maximum skillset. You will provide day to day support for all UK Royalty functions, bringing a client-focused, can-do attitude to our UK Administration Department. You will be encouraged to think big and innovate as we enter an exciting new phase for WCM, where we put our writers first and strive to deliver the very best customer service.

Here you’ll get to: 

Deliver great service to our songwriters 

• Support all outgoing royalty distributions for UK-signed clients, assisting with the full Royalty Close process 
• Act as the main point of contact for client queries, providing clear, courteous, and timely responses 
• Register clients to the WCM Portal, give walkthroughs of the platform and app, and keep contact details updated 
• Help writers and representatives navigate our digital tools, resolving access and usage questions 

Keep our systems running smoothly 

• Enter and maintain accurate client information in our internal Copyright and Royalty system; including payee details, banking info, and tax status 
• Upload financial transactions and other data to support timely and accurate royalty reporting 
• Work closely with internal teams to support income suspense reviews and catalogue audits 

Support reporting and analysis 

• Create reports and data insights using BI/Tableau and other tools to support the Royalty Manager and wider team 
• Analyse royalty statements and produce clear earnings summaries for both internal stakeholders and external clients 
• Assist with external client audits and provide supporting data as needed 

Be part of a collaborative admin team 

• Partner with colleagues across departments; including Finance, Copyright, 
• Income Tracking and Royalty Processing, to improve workflows and solve problems 
• Take part in team and department meetings, sharing insights and contributing ideas 
• Support project work and other ad hoc admin tasks as directed by management 
• Suggest improvements to systems and processes to help us deliver even better service

About you: 

• You are passionate about music, value creativity, and take pride in supporting songwriters and rightsholders. 
• You enjoy working with data and systems; analysing reports, troubleshooting discrepancies, and spotting patterns comes naturally to you. 
• You have strong attention to detail and excellent numeracy skills, with proven accuracy in data entry and managing financial or account information. 
• You have experience using Microsoft Office, especially Excel (including pivot tables, formulas, and Power Query), and are eager to keep building your technical skills. 
• You have a customer-first mindset and are confident handling external client queries with professionalism and empathy. 
• You will bring strong organisational and time management skills, staying calm and focused when juggling competing priorities. 
• You are a proactive self-starter who learns new systems quickly and isn’t afraid to ask questions or suggest better ways of working. 
• You have working knowledge of royalty reporting formats (CSV/DIF/TEXT) and an understanding of how copyright and royalties flow through the music industry. 
• You will collaborate effectively across teams and know how to communicate clearly with colleagues from different departments. 
• You have a natural curiosity, personal drive, and a genuine interest in publishing operations and music administration. 

We’d love it if you also had: 

• Experience working in a customer-services role. 
• A demonstrable interest in the administration and operations of a music publisher. 
• Experience using financial systems. 
• Prior experience working for a music company, particularly in an administrative capacity (e.g. Copyright/Royalties/Income Tracking). 
• An understanding of music publishing and the international collection society framework that supports the collection and distribution of royalties to songwriters. 
• Hands-on experience of updating/maintaining copyright and royalty management systems. 
• Experience working on Royalty Audits with both internal and external auditors. 

#WCM

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.