Are you an experienced people manager who enjoys running complex editorial operations at pace, balancing quality, delivery, and stakeholder expectations in a global environment?
About the Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top creators for each individual legal use case.
About the Role
In this role, you will lead a South Africa-based editorial operations team responsible for delivering core UK analytical content and strategic initiatives at scale and pace. This is a delivery-focused managerial role, accountable for operational performance, efficiency, and quality across live, deadline-driven editorial workflows. You will work closely with UK and global stakeholders to meet defined commercial and delivery objectives, balancing quality, timeliness, capacity, and risk in a globally integrated operating environment.
The role reports to the Head of UK Analytical Editorial Operations.
Responsibilities
Lead and develop a South Africa–based editorial team delivering high-quality analytical content for Legal and Tax Markets portfolios and exam materials for Tolley Learning Academy, in line with agreed quality standards and delivery commitments.
Own end-to-end operational delivery, including production scheduling, workload and capacity planning, and execution against defined timelines, service levels, and business commitments.
Set clear performance expectations and manage delivery metrics, tracking productivity, throughput, quality, and risk via dashboards, and taking timely corrective action where standards or delivery are at risk.
Make informed trade-offs across quality, timeliness, capacity, and risk to ensure predictable, reliable delivery in a dynamic and demand-driven environment.
Drive continuous optimisation of digital and print editorial workflows, with a strong focus on simplification, scalability, repeatability, and sustainable ways of working.
Guide the effective and responsible use of technology, automation, and generative AI to improve efficiency and reliability, applying appropriate judgement, sequencing, and governance guardrails.
Build a flexible, cross-trained, and resilient team, capable of responding to changing priorities and production peaks, supported by regular coaching, performance management, and fair, timely handling of underperformance.
Operate as a collaborative enterprise partner, fostering a globally integrated team culture, working closely with the UK-based Analytical Editorial Operations Manager, and partnering with commercial, HR, recruitment, global operations, and technology stakeholders to deliver aligned outcomes.
Requirements
Bachelor of Laws (LLB) degree preferred
Minimum of 5 years’ people-management experience preferred
Proficiency in Microsoft Office (especially Excel and PowerPoint); familiarity with project-management approaches (agile or waterfall); XML knowledge desirable.
Based in South Africa, with experience in publishing, content, or editorial operations highly desirable.
Strong communication and collaborative leadership skills, with the ability to work constructively across global, cross-functional teams while balancing team advocacy and organisational alignment.
Sound operational and organisational judgement, including effective prioritisation, deadline management, planning, and proactive stakeholder communication.
Business, commercial, and analytical acumen, with confidence using data, metrics, and performance reporting to support decision-making.
Process- and change-oriented mindset, with experience improving ways of working, using publishing systems and platforms, and supporting teams through transformation.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for You
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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