Job Description:
DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com.
At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.
Our DXC Assure BPM CoE help clients to modernize and automate enterprise workflows for Insurance Software and Business Processing Services. Leveraging the full capabilities of the ServiceNow platform, we deliver end-to-end digital transformation solutions that improve service delivery, enhance user experience, and drive operational efficiency.
We are seeking a seasoned Technical Lead with deep expertise in UI/React development, strong working knowledge of ServiceNow Service Portal, and experience with AngularJS. This role provides technical leadership across front-end initiatives on the ServiceNow platform, ensuring high-quality code delivery through architecture guidance, code reviews, mentorship, and hands-on development.
Key Responsibilities
Technical Leadership & Architecture
- Serve as the primary technical leader for UI/React and Service Portal development within the ServiceNow ecosystem.
- Define and enforce coding standards, UI architecture patterns, and reusable component frameworks.
- Review solution designs to ensure performance, scalability, accessibility, and maintainability.
- Make architectural recommendations for modernizing Service Portal experiences using React, AngularJS, or hybrid approaches.
- Partner with platform architects to align UI components with overall platform and enterprise architecture.
Code Reviews & Quality Assurance
- Conduct thorough code reviews across React, JavaScript/TypeScript, HTML/CSS, and Service Portal widget code.
- Ensure best practices in security, modular design, and component architecture.
- Identify technical debt and lead remediation strategies.
- Implement automated UI testing approaches such as Jest, Cypress, or React Testing Library.
ServiceNow Service Portal Engineering
- Lead development and customization of Service Portal widgets, themes, layouts, and front-end logic.
- Oversee integration between UI components and ServiceNow server-side scripts, Script Includes, GlideAjax, and REST APIs.
- Provide guidance on AngularJS-based widget development and modernization strategies.
Hands-On Development
- Contribute to complex front-end development tasks in React and/or AngularJS.
- Build and maintain modern, responsive UI components and reusable frameworks.
- Optimize performance of ServiceNow UI experiences across modules.
Collaboration & Delivery
- Work with product owners, designers, and analysts to shape requirements into scalable UI solutions.
- Guide sprint teams through estimation, planning, and risk management.
- Facilitate technical workshops and proof-of-concepts.
- Produce clear technical documentation including component libraries and standards.
Required Qualifications
- 6+ years of front-end development experience in React and JavaScript/TypeScript.
- 2+ years in a technical leadership role.
- Hands-on experience with ServiceNow Service Portal, including AngularJS widget development.
- Strong understanding of REST APIs and asynchronous programming patterns.
- Experience conducting code reviews and mentoring developers.
- Strong knowledge of HTML5, CSS3, responsive design, and accessibility.
- Experience working in Agile/Scrum environments.
Preferred Qualifications
- Experience modernizing AngularJS to React.
- Familiarity with Scoped Apps and back-end scripting.
- Experience with ServiceNow modules such as CSM or FSO.
- Understanding of build pipelines (Webpack, Vite, Babel).
- Exposure to UI testing frameworks.
- Knowledge of UX best practices and design systems.
Soft Skills
- Strong leadership and ability to influence technical direction.
- Excellent communication with technical and non-technical partners.
- Ability to mentor and uplift team members.
- Strong analytical and problem-solving mindset.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.