End Date
Tuesday 18 November 2025Salary Range
£35,340 - £37,200We support flexible working – click here for more information on flexible working options
Flexible Working Options
Flexibility in when hours are workedJob Description Summary
Based in WatfordJob Description
JOB TITLE: Vehicle Operations Case Handler Team Leader
SALARY: £35,340 rising to £36,540 as of April 2026
LOCATION(S): Watford
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained
About this Opportunity
Responsible for the supervision of the vehicle Operations Case Handling team and the co-ordination of vehicle specific topics with drivers, vehicle repairers and other suppliers to reduce vehicle downtime, and customer focused experience. Key objective is to assist the team to deliver effective fleet downtime performance and outstanding customer driver journey for Tusker’s customers.
About us
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.
We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes.
Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information
What you’ll need
Experience of contributing to Vehicle Operations delivery & achievement of all KPI’s for operational requirements and producing weekly summary reporting of Vehicle Operations cases to the Head of Vehicle Operations with the day to day supervision and assistance to Case Handlers to manage and provision of key team and performance statistics
Ensuring all rental vehicles issued against cases are accurately managed to and wherever possible reclaimed from vehicle manufactures and assisting Vehicle Operation Executive with StopGap and Daily Rental interactions with drivers on the ‘Stop Gap’ and ‘Rental’ products, placing rental bookings and managing the rental length including off-hire of bookings as required
Build and maintain relationships with internal/external customers and suppliers. Leverage these relationships to ensure an optimised level of service delivery and cost reduction and managed the guidance of VOR (vehicle off road) issues
Management of internal communications regarding problematic and ongoing vehicle cases to the wider Tusker business where required with continuous systems and process improvements.
Ability to investigate issues and resolve supplier issues to confirm consistent levels of customer service are received by Tusker
Support in Vehicle Operations Controller activities where required as well as Interacting with Maintenance Controllers to monitor, review and manage ongoing and problematic cases.
And any experience of these would be really useful
Excellent communication skills, both written with proficient word, excel skills with previous leasing and rental industry preferred
Strong attention to detail
Self-manager who must be able to prioritise work and multi-task to meet strict SLAs and tenacity to see multiple tasks through to successful completion at any given time.
A smart and tenacious attitude towards investigations and finding out facts and displays integrity by always treating customers fairly when making decisions.
Demonstrates high levels of enthusiasm, self-motivation and positivity and works and interacts all people and levels with respect and confidence.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
24 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.