Job Summary
To support the Store manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model.We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises well-being and choice.
Here’s what you can expect from us
• Flexible working. Wherever you live, choose where, when, and how you work so you can be at your best.
• There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
• Pay for performance. We recognize outstanding contributions through our generous incentive programs.
• Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
• Unlimited learning. Level up your credentials with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits toward degrees and Master's programs.
• Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
• Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
Make a Difference
As an Assistant Store Manager, you’ll build strong knowledge of Telstra products, devices, and digital tools, and confidently support your team across Telstra retail systems. You’ll lead with consistency, using structured selling and service approaches to help create great customer experiences and grow team capability.
Key Responsibilities
This is how you’ll bring the purpose of your role to life.
Systems & Digital Tools
The Assistant Store Manager is required to confidently use and support team capability across Telstra retail systems, including (but not limited to):
Point of Sale (POS) & Transacting Systems
Processing new services, upgrades, recontracts, returns, and adjustments
Ensuring accuracy and compliance with all transactions
Customer Relationship Management (CRM) Tools
Accessing and updating customer profiles
Recording customer interactions, notes, and follow-ups
Supporting quality customer outcomes and issue resolution
Inventory & Stock Management Systems
Stock receipting, transfers, adjustments, and stocktakes
Supporting stock accuracy, loss prevention, and reporting
Workforce & Performance Systems
Time & attendance tools
Training and accreditation platforms
Performance tracking and reporting dashboards
Internal Communication Platforms
Microsoft Teams and other internal channels for updates, coaching, and engagement
Technology & Product Knowledge
The ASM is expected to maintain a strong working knowledge of:
Telstra products and solutions, including mobile, fixed, and broadband services
Connected devices and accessories
Protection, add-ons, and value-added services
Devices & Hardware
Smartphones, tablets, wearables, and accessories
Basic troubleshooting and customer guidance
Digital Sales Tools
Product comparison tools
Quoting and recommendation platforms
Digital identity and verification processes
Sales & Customer Experience Methodologies
The role requires consistent application of structured selling and service approaches, such as:
Needs-based and solution-led selling
Quality sales frameworks focused on:
Right product, right customer, right outcome
Customer experience principles, including:
Clear explanations
Transparency and trust
Ownership of customer issues end to end
Coaching & Performance Methodologies
The Assistant Store Manager is expected to apply structured leadership and coaching methods, including:
In-the-moment coaching and observation
Formal coaching models, such as:
SBII (Situation–Behaviour–Impact–Improvement)
Performance cadence participation, including:
Daily huddles
1:1 coaching conversations
Skill uplift and development planning
Compliance, Governance & Risk Frameworks
The ASM must demonstrate strong understanding and application of:
Privacy and customer data protection requirements
Customer identity verification and fraud prevention processes
Responsible selling standards
Retail audit and documentation standards
WHS obligations, including:
Hazard identification
Incident escalation
Emergency readiness
Capability Expectations
Ability to learn new systems quickly and support team adoption
High attention to detail, accuracy, and compliance
Confidence in decision-making within delegated authority
Strong time management and prioritisation skills in a fast-paced retail environment
About you
To be successful in the role, you'll bring skills and experience in:
You have 3 years’ experience in a related retail roles, inclusive of leadership / management experience and a strong understanding of sales and customer service principles
You have extensive experience with analysing data and identify trends to provide business intelligence
You will have a passion for achieving sales targets and driving results through energising a retail team to exceed sales targets and KPIs with demonstrated success
You lead from the front and are able to influence and build rapport with a diverse and varied team
You're able to resolve customer issues with your eyes closed and can put a creative spin on problem solving
You're an excellent communicator who can motivate and develop a high performing team, inclusive of leading team members through change
You have in depth knowledge and technical skills in relation to Telstra products and services
You have in depth knowledge of Telstra in store IT systems
You have excellence people management skills and experience in managing high performing teams.
You have experience in successfully implementing system and process changes into a Telstra retail store
If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process. Visit
www.telstra.com.au/careers/diversity-and-inclusion or email us at DisabilityandAccessibility@team.telstra.com noting your preferred method of contact
Recruitment Start Date:20/04/2026
Recruitment End Date: 18/05/2026
Remuneration Range: AUD $68,656 to $90,480