Who We Are:
Want to make an impact? Join our pack and come work (and play!) with us.
We believe everyone deserves the unconditional love of a pet—and at Rover, our mission is to make it easier to experience that love. Founded in 2011, the Rover app and website connect dog and cat parents with loving pet sitters and dog walkers in neighborhoods across the US, Canada, and Europe. We empower our community of trusted pet sitters and dog walkers to run their own pet care businesses on Rover with the tools and security of a global company to back them.
Headquartered in Seattle, Washington, we work closely with our teams in Barcelona and remote locations. We’ve got a reputation for being a great place to work and are proud to be recognized as a top workplace in our area by respected business publications. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies.
At Rover, our furry coworkers are just as important as our human ones—and we wouldn’t have it any other way. Along with making the joys of pet parenthood more accessible, we’re committed to fostering a diverse, inclusive, and welcoming community of pet people—and that starts with our employees.
Rover’s Incident Safety Team is responsible for supporting Rover's reputation by providing excellent customer care through problem resolution of issues that pose the greatest risk to the company in our most challenging and sensitive situations. Beyond supporting our users through incidents, our work includes incident investigations, claims management, social media monitoring and enforcement of Rover’s terms of service.
Who we're looking for:
You'll succeed in this role if you lean into hard conversations, have experience in de-escalation, and have a passion for getting the right solutions for both the customer and the company. You must be impartial, empathetic, and able to resolve issues in the best interest of our users, platform, and brand image. Your ability to distinguish between what is critical and what is secondary will aid you in being effective in this role.
To be eligible for this role you must be:
- Able to work evenings, weekends and holidays.
- Be able to work remotely and reside only in the approved states of FL, GA, ID, NC, TX, WA & MI.
- Have access to high speed internet with a consistent 25 mbps download and 11 mbps upload speeds. For optimal connections, a connection speed of 100 mbps is preferred.