Travix Performance Monitoring Analyst

Job Purpose

Core tasks and responsibilities

• Monitor, report out and improve the commercial performance of content provided by Trip Supply Team, ensuring quality, coverage and competitiveness across Travix markets for your specific airline portfolio.
• Ensure Travix sources market-leading content that is competitive and comprehensive from existing suppliers. Define content requirements in collaboration with the Pricing team, request additional sourcing from the Trip Supply Team, and follow up to ensure alignment with these requirements.
• Oversee supply related revenue streams and pricing components (ie. airline front-end and back end incentives, payment rebates etc) and identify their impact on sales.
• Collaborate with our Pricing team to achieve segment sales targets, optimize contribution margin, expand ancillary coverage, enhance conversion rates, and address bookability issues (e.g., price jumps, order validations, and ticketing).
• Ensure a seamless customer experience by maintaining high success rates (Bookability), identifying issues where a selected flight cannot be successfully completed or confirmed by liaising with Trip colleagues in Shanghai and internal Travix stakeholders to resolve operational challenges.
• Monitor, check and suggest Travix’s sales bans and filters across carriers and origin-destination pairs.
• Represent Travix/TPM and its content impact and interests in various meetings with stakeholders, e.g. Travix Meta performance weekly, Trip Business Development alignment meetings.
• Work with other TPM members and both Trip and Travix stakeholders to conduct analysis, identifying root causes of issues and propose solutions that impact content quality, competitiveness and bookability.

What you bring to the table

Education: 

• Bachelor’s or Master degree in Business Management, Economics, Data or a related field.

Skills:

• Language Skills: Fluent in English is a hard requirement. Chinese is a pre.
• Data Analysis Skills: Strong data-driven mindset with the ability to monitor and interpret (Supply) KPIs, identifying trends and anomalies independently. Synthesizes reports and dashboards quickly and identifies areas for deeper analysis. Affinity with data analysis tools like Looker, Tableau, Power BI.
• Communication Skills: Excellent verbal and written communication, strong presentation and reporting abilities. Capability to effectively interact and follow up with various stakeholders (Trip and Travix Product, BDs, Meta, Operations) to provide input, feedback and drive actions and decision-making.
• Independency & Ownership: You are an autonomous and proactive self-starter. You take full ownership of your area, independently defining necessary actions and timelines
• Result focus: You maintain a clear focus on your portfolio's goals and performance and you can prioritize your tasks to maximize impact. You can identify opportunities and suggest initiatives that improve quality, coverage, and affiliate performance for your portfolio.

Specific Knowledge is a strong plus, think of:

• Previously work experience for an OTA, airline, or travel industry role 
• Understanding of airline industry distribution methods, ancillary sales, and sourcing mechanisms. Familiarity with flight networks, revenue management methodologies, and (virtual) interlining practices.
• Understanding of airline ticket sales channels and how they function in the marketplace (for example, Meta channels such as Skyscanner). 
• Ability to map out complex supply chains and understand how different technical steps impact the final product shown to the customer. 

What you can expect from us

🕒 Enjoy the flexibility and life balance of hybrid work where each team aligns on their minimum number of days in office to foster collaboration and meet the team's needs.

🏖️ Possibility to work up to 90 days from abroad (depending on your job function)

✈️ 31,5 days of paid leave, so plenty of time to enjoy your travels!

👥 Flat hierarchy where your voice can be heard, welcomed and appreciated at all levels in the organization - where people can thrive, be creative and ultimately build their own legacy within the company.

🌍 A diverse and multicultural working environment. Our global team has over 50 different nationalities and we embrace everyone’s authenticity. 

🤝 A company-sponsored volunteer day, dedicated to giving back to our community and making a positive impact together
🎓We have proven to grow people internally and we offer many internal development courses to keep on learning and growing.

🧠 Well-being support with free, confidential access to OpenUp’s psychologists, self-help tools, and masterclasses.

🎁Amazing benefits, such as covered commuting costs, ClassPass subscription/membership and a lease bike plan.

📍Discover our Bijlmer Arena office in Amsterdam, surrounded by the city's second-largest shopping area, a vibrant cultural scene, diverse lunch options, and just one easy connection away from Amsterdam Central Station. Office amenities include car parking, secure bike storage, a pool table and more.

🍎🍺Free fruit, healthy snacks, team drinks and company events.

About Travix

Travix is one of the leading global online travel agencies managing an extensive portfolio of travel focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama and Flugladen. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over 40 countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a  strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.

Make your career at Travix

If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you!