Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Travel Protection Partnership Manager leads the strategic and operational partnership between The Ritz-Carlton Yacht Collection and our guest Travel Protection provider. This position ensures that the Travel Protection product delivers measurable guest value, system reliability, and financial performance while aligning with RCYC’s luxury service and operational standards. The manager oversees all product integrations, reporting, and continuous improvement efforts to strengthen the partnership and enhance the overall guest journey experience.
Essential Responsibilities
- Serve as the primary liaison between RCYC and the insurance provider, managing all partnership communications, reviews, and performance discussions.
- Monitor sales, conversion, and utilization data to identify trends, growth opportunities, and performance gaps.
- Collaborate with Finance, IT, and Guest Journey teams to ensure offerings remain competitive, profitable, and brand-aligned.
- Lead quarterly business reviews and deliver data-driven insights to leadership and partners.
- Oversee the design and configuration of insurance workflows in Seaware and RESCO to ensure system reliability and accuracy.
- Validate system performance for quoting, issuance, and reconciliation; coordinate automation and reporting improvements.
- Partner with Finance to validate commissions, reconcile transactions, and ensure accurate reporting.
- Support internal controls, audits, and reconciliation readiness.
- Collaborate with sales and services teams to ensure insurance coverage is clearly communicated across the guest journey.
- Support the creation of training and reference materials for Sales and Service teams.
- Identify opportunities to enhance or expand the insurance product, including bundled or all-inclusive program integrations.
- Monitor industry trends and regulatory developments, providing recommendations to leadership.
Qualifications
Education, Skills & Experience
- Bachelor’s degree in Business, Finance, Hospitality, or a related field preferred
- 5+ years of experience in travel insurance, cruise, or hospitality operations with direct partnership or vendor management responsibilities
- Proven experience maintaining and launching product or system implementations across multiple markets
- Strong analytical, organizational, and problem-solving skills with an ability to interpret performance data
- Working knowledge of reservation and CRM platforms (Seaware, RESCO, Salesforce)
- Experience building strong, results-driven relationships with external partners and internal stakeholders
- Commercial Acumen: Understands financial drivers and translates insights into measurable performance improvement
- Precision: Ensures flawless process execution and data integrity across systems and markets
- Accountability: Owns outcomes and drives results through disciplined execution and cross-functional collaboration
- Excellent written and verbal communication; confidence in leading cross-functional meetings and vendor discussions
- Advanced proficiency in Microsoft Excel, PowerPoint, and Outlook
- Ability to manage multiple priorities in a fast-paced, global environment while maintaining accuracy and composure
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.