Travel Portal Product Consultant

• Must be able to meet any physical ability requirements listed on this description.
• Maintain Travel Portal CRM and back-end data systems for integrity and accuracy including cleansing and duplicate record management.
• Partner with Privacy Office on new processes and projects to ensure compliance with data privacy laws.
• Partner with Marketing and Technology to integrate Salesforce Customer data and Pardot data through FTPs, URL parameters, CSV files, and tracking pixels.
• Audit data regularly to uncover data integrity issues and / or opportunities for process improvement.
• Identify gaps and root cause in integrations between Travel Portal (SF), Teradata, Conga and other applications.
• Develop user stories to support the design and development of the Travel Portal, Data and 3rd party solutions.
• Manage all new user set-ups and deactivation, including transferring ownership of accounts / contacts / opportunities for deactivated users.
• Create and update workflow approval processes and execute configuration changes.
• Develop and maintain API scripts and s-controls to support custom development as needed.
• Develop and maintain naming conventions of pick lists, report folders, dashboards, etc. to improve system usability.
• Modify the role hierarchy, profiles, and sharing model as required.
• Modify and customize objects.
• Create custom fields and modify pick list values.
• Perform mass data imports using the API or other import tools and perform manual or automated data entry / data clean up as required.
• Maintain and improve user adoption rates by defining, implementing, and monitoring adoption solutions.
• Implement ongoing Change Requests and administrative needs of users.
• Evaluate existing business processes and systems to identify gaps and opportunities for improvement and consistency.
• Develop business intelligence reports to support KPI's, performance, portfolio and pipeline management.
• Work with users to analyze requirements, identify gaps, develop designs, and implement solutions.
• Serve as point of contact for technical teams and business end users as design and test changes occur.
• Develop training plans, materials, and documentation for end users; keep materials up-to-date and coordinate new user and ongoing training sessions.
• Maintain system documentation and CRM policies / procedures.
• Manage and lead strategic system implementation efforts using best practice project planning techniques.
• Train and provide mentorship to Travel Portal CRM Systems Administrators.
• Serve as a resource for the Account Management team throughout the selling cycle and managing projects when needed
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee's Leaders

• Must be technically proficient with respect to Salesforce Cloud suite, Microsoft Office products, with SQL knowledge and Adobe Suite (Omniture) a plus.
• Ability to work, with limited supervision, handling highly detail-oriented tasks, under tight time frames, with multiple concurrent assignments.
• Ability to assume a high level of responsibility and to provide direction in a team-oriented environment.
• Skills in mathematical, problem solving and organization
• Ability to detail-oriented while still seeing the big picture.
• Skilled in taking initiative, entrepreneurism, and creativity in identifying and solving problems.
• Excellent communication and interpersonal skills including the ability to interact with People at all levels within the organization and external partners.
• Ability to work well with others as part of a team and maintain quality work under stressful and time sensitive situations.
• Ability to create collaborative Enterprise-wide relationships, specifically across Marketing department, and begins to drive to joint solutions.
• Ability to take ownership and accountability.
• Ability to confidently represent the Team in cross functional projects and meetings
• Ability to clearly articulate complex situations and effectively influence colleagues.
• Knowledge in understanding of system design and architecture.
• Ability to relate CRM functionalities to the business objectives that can be clearly understood by the business.
• Ability to make decisions in an ambiguous environment.
• Knowledge in identifying project / analysis opportunities and is able to prioritize in context of other work.
• Ability to interpret data, draw implications, and modify approach as required. Ability to make decisions in ambiguous environment.

• Required: High School Diploma or GED

Experience

• Required: Advanced level experience, seasoned and specialized knowledge in Customer Relationship Management or Business tools and experience
• Preferred: Experience working in the travel/airline industry
• Preferred: Experience with SQL and Adobe Suite
• Preferred: Experience developing user stories to support the design and development of a product or solution

• Salesforce.com Certified Administrator

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must be at least 18 years of age.
• Must be able to comply with Company attendance standards as described in established guidelines.
• Must possess a valid state motor vehicle operator's license.
• Must have flexibility to work long hours, including weekends, and travel up to 40% of the time, including some overnight stays.

Pay & Benefits:

Competitive market salary from $114,200 per year to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company

contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement

Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including

pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company