Travel and Relocation Services Program Coordinator

Travel and Relocation Services Program Coordinator

Department: General Services Administration

Location(s): San Francisco, California, Lakewood, Colorado, Washington, District of Columbia, Orlando, Florida, Tampa, Florida, Atlanta, Georgia, Chicago, Illinois, Boston, Massachusetts, Kansas City, Missouri, New York, New York, Philadelphia, Pennsylvania, Fort Worth, Texas, Houston, Texas, San Antonio, Texas, Norfolk, Virginia, Tacoma, Washington

Salary Range: $125776 - $197200 Per Year

Job Summary: As a Travel and Relocation Services Program Coordinator, you will provide strategic advice, recommendations, solutions, and resolve highly complex issues for the Travel Shared Services business lines. The Office of Travel, Transportation and Logistics (TTL) provides governmentwide solutions for travel, transportation, fleet management and emergency management. Location will be determined upon selection. We are currently filling one vacancy, but additional vacancies may be filled as needed.

Major Duties:

• Develop and maintain a strategic organizational relationship with other federal agencies at the national level and serve as an internal national expert on the customer's mission, strategic direction, and workplace needs to strategically position GSA Travel Shared Services & ETSNext to facilitate accomplishment of the customer's mission. Leads and/or actively participates in cross-functional inter-agency account teams, project teams (to provide the customer perspective), special initiative teams, etc. Gathers, analyzes, and shares customer/inter-agency business intelligence in order to identify customer pain points and common concerns or issues, positively impacting/affecting customer satisfaction and usability. Conduct research as the national expert in ETSNext & Travel Shared Services to understand the customer's mission and business drivers and assess factors which may impact its travel & expense needs nationwide. Respond to customer inquiries and assists in the resolution of transactional and/or systemic customer issues/problems (service delivery, project delivery, etc.). to build relationships across travel business lines, stakeholders, and national customer agencies. Assess program effectiveness, by investigating or analyzing a variety of complex and unusual conditions, problems, questions, and issues and making recommendations for resolution of those critical problems through application enhancement and/or developing new service solutions.

Qualifications: For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-14 salary range starts at $125,776 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. You may review the 2026 GS pay scale here. To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service. Specialized experience includes providing strategic advice, recommendations, and solutions to resolve highly complex, enterprise-wide challenges within a Travel and Expense Shared Services or similar program. This experience must include the following: Performs both strategic account management and customer service management functions in support of organizational priorities and stakeholder needs. Gathers and synthesize information from diverse sources including customers, stakeholders, and technical experts to analyze complex issues and develop integrated, customer-focused solutions. Applies project management methodologies and tools to monitor risks, issues, and progress, and to deliver clear, actionable insights that drive informed decision-making and successful program outcomes.

How to Apply: Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. To begin, click the Apply Online button on the vacancy announcement. Sign in or register on USAJobs and select a resume and documents to include in your application. Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process. Please see Required Documents for additional details. Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process. Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job. Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). Need Assistance? Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Application Deadline: 2026-05-12