Job Posting Title
Transportation Customer SpecialistAgency
345 DEPARTMENT OF TRANSPORTATIONSupervisory Organization
Organization Name Director - General Counsel - Assistant General Counsel - Permits OfficeJob Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full timeJob Type
RegularCompensation
$46,100Why You’ll Love Working Here:
Our benefits go beyond the basics, offering annual benefit allowances, a variety of health, dental, and vision plan options, paid annual and sick leave that rolls over each year, 11 paid holidays, robust retirement savings plans, and an EAP & wellness program to support you every step of the way.
The benefits allowance covers up to $20,538.24 for employees and their dependents to enroll in benefits.
Comprehensive Insurance Plans:
The State offers several different medical, dental, and vision plans to better fit your needs. Including options to enroll in a Health Savings Account (HSA) or a Flexible Spending Accounts (FSA).
Pathfinder Defined Contribution Plan: available to employees who began State employment after November 1st, 2015.
Employer matches 6% with an employee contribution of 4.5%.
Employer matches 7% with an employee contribution of 7% or above.
OPERS Defined Benefit Plan: available to returning employees who were previously enrolled in OPERS.
15 days accrued annually during the first 1–5 years of service.
18 days accrued annually for 5–10 years of service.
20 days accrued annually for 10–20 years of service.
25 days accrued annually for over 20 years of service.
Sick leave: Accrued at 15 days per year
11 paid holidays per year
Longevity payments are paid annually to eligible State employees with a minimum of 2 years of State service.
Employee Assistance Program (EAP):
EAP is a cooperative effort between employees and administration to help employees gain access to professional services in resolving personal problems.
Job Description
Positions in this job family are assigned responsibilities related to providing professional and technical services and assistance related to commercial transportation operations for registrants/carriers in the United States and 10 Canadian Provinces. Assistance provided is related to vehicle registration, inter/intra state authority and various international programs. They will analyze information presented to determine the nature of a problem, provide assistance in interpreting and applying various laws, policies, and procedures various international programs. Advise customers on matters related to the agency’s business operations, and provide other assistance as needed. They will also perform audits and adjustments to verify complete applications, requirements, tax returns, and liabilities; examine and process legal documents related to various forms of business entities and activities, prepare correspondence, reports, and other material, and maintain various records and filing systems, including computer records, as required.
The functions performed in this job family will vary by level, unit and organization, but may include the following:
Provides technical assistance to registrants/carriers by preparing and processing applications for apportioned registration, intrastate for-hire/private carriers, household goods carriers and/or interstate UCR registrations. Assistance may also be provided with rate structures, authority options, various jurisdictional taxes, insurance requirements, business tax forms.
Reviews, audits, and edits forms to verify computations, completeness and status; resolves deletion credit inquiries, invalid information and responds to registrants’/carriers’ inquiries on a full range of registrations, applications, insurance requirements, federal requirements, federal heavy vehicle excise tax issues and notices; initiates appropriate account actions such as adjustments and collections of outstanding fines or fees; explains the provisions of various registrations, license or certificate laws.
Provides technical expertise on how registrants can base-plate commercial fleets in Oklahoma and stay legal to operate within Oklahoma and nationally. Determines if the business entity presented by the registrant/carrier possess the requisite operational control in Oklahoma to fulfill the requirements of the various national registration plans. Recommends steps needed by the registrant/carrier to bring them into compliance with the law; determines responsibility to file delinquent applications and returns and takes necessary action to close delinquent inquiries.
Evaluates registrants’/carriers’ safety status and initiates revocation proceedings if a registrant/carrier is placed out of service by the Federal Motor Carrier Safety Administration.
Reviews and processes business documents, which may include those of sole proprietorship, partnerships, corporations, limited liability companies, limited partnerships, and others, for correctness and conformity to state laws and rules; communicates document deficiencies. Ensures that operational control of the commercial entity exists in Oklahoma prior to authorizing registration.
Reviews and analyzes requests for information and clarification of laws, policies, and procedures; conducts interviews in person or over the phone to clarify issues concerning filing requirements, due dates, registration procedures, and similar matters; completes research of laws and rules as needed to respond to specific inquiries.
Coordinates with other divisions, sections, or agencies as needed to clarify policies and procedures, determine status of individual accounts, issue clearances, and resolve problems; routes requests for materials, publications, or information to appropriate units for processing.
Levels are distinguished based on the complexity of assigned duties, the level of expertise required for completion of work assignments, and the responsibility assigned for the supervision of others.
This is the career level where employees are assigned responsibilities at the full performance level for providing a full range of professional services and technical assistance to registrants/carriers in complying with State and Federal laws, rules, and regulations, and resolving more complex questions and problems. In this role, they will interpret all types of inquiries and requests for assistance and conduct required research of various laws and policies or coordinate with other divisions or units as needed to provide the required services or assistance. They will also identify and explore issues to provide correct and authoritative advice in resolving various problems.
Education and Experience requirements at this level consist of a bachelor’s degree in accounting, business, public administration or a closely related field plus one additional year of qualifying experience.; or an equivalent combination of education and experience, substituting one year of experience in accounting, bookkeeping, tax revenue, apportioned vehicle registration, customer service, auditing, or closely related work for each year of the required education plus one additional year of qualifying experience.
Knowledge, Skills and Abilities required at this level include knowledge of basic accounting methods and principles; of office practices and procedures; of business arithmetic; of various registrant/carrier registration processes, state laws and agency policies; of forms and methods used to report taxes or apply/renew license or certificate, change of name procedures; of interview techniques; of general and local business practices related to state and federal regulations; of various accounting methods used in recording fleet operations, such as dispatching and carrier operated vehicles and contractor operated vehicles; of various computer systems and how they impact fee calculation and/or compliance, rules and regulations governing interstate and intrastate motor carriers; and of various input and adjustment procedures used in the computer processing system.
Ability is required to read, interpret, and apply various laws, rules and regulations concerning various types of programs and registration; to use computer systems; to understand various types of business records and documents; to exercise independent judgment; and to provide prompt courteous service; to establish and maintain effective working relationships with others; and to communicate effectively, both orally and in writing, and with difficult or irate customers.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
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