Transportation Assistant

Transportation Assistant

Department: Department of Veterans Affairs

Location(s): Tulsa, Oklahoma

Salary Range: $45409 - $59031 Per Year

Job Summary: The position is located under the Business Office (BO) at the Eastern Oklahoma VA Healthcare System (EOVA HCS). Will report to the Mobility Manager. Works closely with staff to ensure the Beneficiary Travel, Special Mode Transpiration, Fraud Prevention, Patient Funds and Ambulance billing programs are in compliance. Works closely with clinicians and other health care professionals and team members, other clinics as well as internal services for coordination to meet Veteran transportation needs.

Major Duties:

• ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties Include but not limited too: The incumbent collaborates in a team-oriented, customer driven, professional environment to develop new models of care that emphasize prevention, improve access and coordination of care; educate and empower patients and their families; Enhance the customer experience with positive human interactions and therapeutic alliances; and promote the coordination, continuity and integration of care. Demonstrates flexibility, integrity and accountability with a work ethic that emphasizes excellence and quality; builds customer confidence by professional dress and demeanor. Responsible to review for accuracy and process Beneficiary Travel claims for the purpose of reimbursing Veterans for travel to and from VA and Community Care medical appointments. Review eligibility of each Veteran before finalizing Beneficiary Travel reimbursement. Attends to all details of voucher processing to prevent the processing of fraudulent claims. Coordinate daily with all vendors for Special Mode Transportation. Review eligibility of each Veteran before authorizing Ambulance billing payments. Evaluate all aspects of fraud research and prevention in accordance with VA Policy. Customer care in accordance with VA policy and ICARE program. Process receipts and withdrawals for Patient Funds in Veterans Personal Finance System. Corrects discrepancies between Veterans Personal Finance System and Financial Management System Responsible for determining method of payment for authorized and unauthorized ambulance and unauthorized ambulance claims for consideration. Receives invoices for payment of transportation services. Investigates authorizations, orders, and/or utilizes the Computerized Patient Record System (CPRS) to review medical records, forwards for clinical review and supervisory approval and submits all documents for payment utilizing appropriate control point for reference. Responsible for forwarding all invoices certified for payment to Financial Management Service (FMS) for processing. He/she acts as liaison between vendors and FMS for invoices pending payment. Work Schedule: Monday - Friday, 8:00am to 4:30pm Recruitment & Relocation Incentives: Not authorized

Qualifications: Specialized Experience GS-6: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Transportation Assistant. Qualifying specialized experience includes Scheduling and coordinating transportation for individuals traveling to medical appointments. Planning and managing transportation schedules associated with medical appointments. Coordinating with clinical staff to ensure timely transport of medical patients. Using software programs and web-based systems to extract and organize data. Creating, updating, and maintaining department-wide reports using office software. Providing telephone support to medical passengers regarding transportation needs. Scheduling complex transportation arrangements using public, private, and volunteer services such as train, plane, bus, taxi, wheelchair van, ambulance, and air ambulance. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and submission of the required documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12950119. The application process is as follows: To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 05/12/2026. After submitting the online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you via email notification. The email may be routed to your "Spam" or "Junk" folder. IMPORTANT: If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements. Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit.

Application Deadline: 2026-05-12