Transformation Director

1) Governance & Oversight (Program-Level)

• Organize and run functional governance forums for Finance Elevate (e.g., Steering Committees, working groups).
• Establish and maintain guidelines, standards, and templates for initiative updates and governance requests (e.g., intake, gating, status, RAID, change control, benefits).
• Ensure adherence to company‑wide project reporting standards and systems (e.g., GIA), partnering with delivery leads to sustain reporting discipline and auditability.
• Integrate ODF and Delegation of Authority (DoA) expectations into portfolio ways of working; continuously improve playbooks and controls.
• Oversee (and quality‑assure) program‑level RAID and change governance—escalating systemic risks and options for executive decision.

2) Reporting & Analytics (Executive Narrative & Insights)

• Own the executive narrative for monthly, quarterly, and ad‑hoc executive reporting—synthesizing status, risks, financials, KPIs, benefits realization, and decisions required.
• Define and maintain the integrated roadmap of project and change timelines; communicate downstream and cross‑program impacts to stakeholders to manage dependencies.
• Set portfolio KPIs and success measures (adoption, readiness, value delivery) and oversee cadence, quality, and consistency of submissions; approve final reporting packs.
• Conduct trend and variance analysis to surface insights, recommend rebalancing/sequencing, and prompt corrective actions.

3) Communication & Change Enablement (Strategy to Adoption)

• Lead Finance Elevate communications strategy—highlighting transformation value, milestones, and impacts; tailor messages by audience (e.g., sponsors, leaders, practitioners, impacted teams).
• Drive change enablement across workstreams and program‑wide: impact and readiness assessments, sponsor activation, change network mobilization, communications, learning, and resistance management.
• Align change/adoption planning with delivery milestones (cutovers, releases, transition to BAU) and ensure sustainment plans and ownership are in place.

4) Strategic & Value‑Added Activities (Enterprise Focus)

• Develop the consolidated business case for the program and lead funding allocation and benefits realization discussions with sponsors and Finance leadership.
• Recommend portfolio rebalancing based on readiness, value, risk posture, and capacity; prepare decision options consistent with DoA thresholds.
• Continuously improve transformation approaches—identify synergies, eliminate low‑value activity, and codify lessons learned to scale what works.
• Keep Finance leadership informed and secure approvals for key decisions; represent Finance Elevate in enterprise change forums.
• Coordinate with workstreams and IT/HR partners to proactively address cross‑functional issues and enable timely resolution.

5) Leadership and Coverage

• Manage and develop the Program Manager: set objectives, coach, review deliverables, and ensure standards and service levels are met.
• Cover program manager scope as needed to protect critical cycles (e.g., portfolio reporting, change control, business case support) and ensure continuity of governance and controls.
• Build capability and consistency across PMs, BAs, and change practitioners through standards, clinics, and communities of practice.

6) Controls, Compliance & Data Quality

• Ensure audit‑readiness and traceability of portfolio decisions and change artifacts; uphold data quality standards across PPM and reporting tools (including GIA).
• Partner with Audit, Risk, and Finance to maintain control effectiveness and evidence requirements tied to ODF and DoA.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid