Transformation Analyst Lead

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team 

The Client Office AI/ML CoE team is a horizontal CoE for Client Office that is helping us drive revenue and bring significant savings to our businesses by identifying, exploring, and implementing AI/ML solutions.

The Client Office is one of the three verticals in FIS. It has various products and solutions in funds management, cleared derivatives, commercial lending, corporate treasury, insurance risk electronic trading, RegTech, wealth and retirement etc.

The team consists of highly motivated solution architects, data scientists and ML engineers.

What you will be doing 

The AI Application Support Engineer will be responsible for L1 production support of multiple AI‑based applications across environments. The role requires strong Python debugging skills, the ability to analyze failures in AI workflows, and close collaboration with AI engineers, platform teams, and product owners to ensure high availability, stability, and continuous improvement of AI solutions.

This role is critical in supporting GenAI / ML‑driven applications, APIs, and workflows operating in enterprise environments.

What you bring: 

Knowledge / Experience

• 6+ years of overall application support experience, with hands‑on support for AI/ML or Python‑based applications
• Debug and troubleshoot Python code, scripts, and services to identify root cause and implement fixes
• Analyze issues related to:
  • AI model inference failures
  • Prompt / response errors
  • Data pipeline or integration issues
  • API failures and latency issues
• Monitor application health, logs, and metrics to proactively identify issues
• Perform incident triage, RCA, and permanent fix recommendations
• Collaborate with AI developers, architects, and DevOps teams for defect resolution and enhancements
• Support model version changes, configuration updates, and deployment validations
• Maintain and improve support documentation, runbooks, and SOPs
• Ensure adherence to SLA, security, and compliance standards
• Participate in production releases, on‑call rotations, and post‑release validation

Skills

• Good Python expertise
  • Ability to read, debug, and fix production Python code
  • Experience with logging, exception handling, and performance analysis
• Experience supporting applications built using:
  • REST APIs (Flask / FastAPI or similar)
  • Microservices or service‑oriented architecture
• Working knowledge of AI/ML or GenAI applications (support perspective):
  • Model inference flows
  • Prompt‑based systems
  • Data preprocessing and post‑processing logic
• Experience with:
  • Linux/Unix environments
  • Log analysis and monitoring tools
  • Git and basic CI/CD understanding
• Exposure to cloud platforms (Azure / AWS / GCP) is a strong plus

Qualifications

Bachelor’s degree in engineering or related field or the equivalent combination of education, training, or work experience

Competencies

• Strong analytical and problem‑solving skills
• Clear communication with both technical and non‑technical stakeholders
• Ability to work independently and handle pressure situations
• Detail‑oriented with strong documentation discipline
• Collaborative mindset with development, QA, and platform teams

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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