Transactional Portfolio Service Manager

Job Description

To service all of corporate clients from onboarding (KYC , Account Opening and Channel Enablement) to supporting them implement host to host channels to them using all products and channels Helping clients maintain their products and channels and help client optimise their banking relationship by finding opportunities for efficiencies and where necessary supports the clients to renew the products and channels as a result of new functionality and or new regulation This role trains our clients on all bank products, processes and use of our channels         

Hello Future Transactional Portfolio Service Manager

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our proud heritage, strong ethics and philosophy, it’s the magic of our people and culture that sets us apart.

We are looking for a Transactional Portfolio Service Manager who will be responsible for servicing a portfolio of client relationships within the Banking sub-segment. This includes delivering exceptional service that exceeds client expectations through proactive, innovative, and client‑focused solutions.

In this role, you will ensure meaningful value delivery to clients through effective onboarding, implementation of banking products and solutions, and ongoing service support—while driving sustainable revenue growth and long‑term client satisfaction.

Are you someone who can:

• Manage and grow a client portfolio through proactive engagement, consistent relationship building, and a deep understanding of client needs.
• Support clients in maintaining and optimising banking products and digital channels.
• Ensure the successful onboarding of clients to banking products and solutions, including training where required.
• Conduct regular proactive client portfolio and service reviews.
• Forecast and assess client transaction volumes and ensure these volumes are maintained month‑on‑month.
• Identify client needs and match them with customised offerings, while encouraging the adoption of digital platforms.
• Navigate complex internal processes on behalf of clients and act as the primary point of contact for all service-related matters.
• Collaborate across internal teams to ensure seamless service delivery, operational efficiency and enhanced client experience.
• Implement Service Action Plans using data‑driven insights and performance monitoring.
• Maintain accurate and up‑to‑date client records, reporting and documentation.
• Take accountability for achieving service and performance targets, consistently driving service excellence.

You will be an ideal candidate if you:

• Hold an industry‑related qualification or an appropriate Business Degree.
• Have 3–5 years’ experience in client service or relationship management, preferably within Corporate, Commercial, or Business Banking.
• Have a proven ability to manage and grow a client portfolio through strategic engagement and proactive relationship building.
• Bring experience in service issue resolution, product implementation, onboarding processes, and identifying cross‑sell and upsell opportunities.
• Understand Corporate Compliance, relevant legislative requirements, and industry best practices.

The candidate should have the following knowledge and skills:

• Experience in the financial services industry.
• Experience in people management.

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate
• Develop your own skills and knowledge

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Create a culture of sharing
• Courageous – We’ve built a culture of bravery as every opinion is considered

Apply now and help drive RMB Namibia’s growth in Transactional Banking:

Group’s application portal:

Workday (myworkdayjobs.com)

Closing Date:  18 March 2026

All appointments will be made in line with FirstRand Namibia’s Employment Equity plan. The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

19/03/26