About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
As a training specialist, you will assist in the creation of training programs aligned with the company's goals and standards that will help to meet the established indicators.You will work with different departments to identify training needs and develop all kinds of training materials that facilitate the comprehensive learning of the agents.You will closely monitor the agents' development, identifying areas of opportunity to design ongoing training programs that optimize resources and promote staff growth.