Training & Quality Specialist (English & Spanish - speaking) - On-site IN02

Training & Quality Specialist (English & Spanish - speaking) - On-site IN02 

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 

If you’re looking to grow and be inspired, as a Training & Quality Specialist in Barcelona, you will be part of our team of game-changers driving performance, quality, and innovation across operations. 

What you will do in this role 

- Conduct quality evaluations and calibrations, providing structured feedback and ensuring consistency across human and AI-assisted QA. 
- Deliver onboarding, refresher trainings, and targeted coaching, identifying skill gaps and driving performance improvements at individual and team level. 
- Analyze quality, performance, and customer complaint data (RCA) to identify trends and support decision-making. 
- Build and present reports and insights using tools like Excel, DOMO, and Power BI, partnering with management to define action plans. 
- Drive continuous improvement initiatives, updating processes in line with ISO standards and contributing to service quality and operational performance. 
- Support AI/BOT training and knowledge management (20%), including improving evaluation criteria, contributing to automation initiatives, and enhancing AI-driven solutions. 

Your qualifications 

- 2+ years of experience in Quality, Training, Coaching, or a similar role. 

- Previous experience as Trainer & QA
- Fluent English and Spanish (spoken and written). 
- Strong analytical and data interpretation skills, with experience in Excel (intermediate level required) and reporting tools like Power BI or DOMO. 
- Excellent communication, coaching, and stakeholder management skills. 
- Familiarity with QA processes, insights analysis, CRM tools, or AI/BOT environments is a strong plus. 
- Highly organized, detail-oriented, and comfortable working in structured frameworks and fast-paced environments. 

What’s in it for you 

- Full-time 39 hours/week – permanent contract: Monday to Friday from 9:00 to 18:00 
- Salary 20.200 € gross/year +up to 4.800€ gross/year in bonus 
- Bring-a-friend (referral) bonus opportunities 
- Full paid training on the company and the project you'll be working on 
- Career development programs and specialized courses 

Experience the best version of you! 

If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 

Concentrix is an equal opportunity employer 

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. 
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