Training Manager

PRIMARY PURPOSE: To manage training delivery; to oversee the quality of training delivery for the company; to oversee a system of training requests ensuring client and colleague training needs are met; and to anticipate upcoming training needs and budgets for training delivery.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Assigns projects to systems training staff, directs staff activities.
• Responsible for a scalable train-the-trainer process to meet company needs.
• Responsible for the process of accepting and assigning training for Sedgwick University.
• Manages the trainer customization of current Sedgwick University courseware.
• Assists with client implementations for workflow design, training, and support.
• Coordinates commitments of training resources.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing
Bachelor's degree in Human Resources, Organizational Development, Adult Learning or business-related discipline from an accredited college or university preferred. Professional designation or equivalency such as CPCU, AIM, ARM, or AIC strongly preferred. Completion of specialized training in Performance Consulting strongly preferred.

Experience:
Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years systems training experience, three (3) years claims related technical training/instructional development, three (3) years Microsoft Office experience, three (3) years customer service experience, two (2) years internal applications experience, and two (2) years supervisory experience.

Skills & Knowledge

• Knowledgeable of adult learning methodologies
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Good judgment and discretion skills
• Ability to conduct Train-the-Trainer instructions
• Ability to identify and link content and delivery of cross-functional subjects as part of the claims management systems training, as appropriate
• Excellent problem-solving skills
• Ability to adapt to and work effectively with a variety of situations, individuals or groups
• Ability to manage multiple, time-sensitive, and occasionally conflicting priorities to meet deadlines
• Ability to work in a team environment
• Motivation to expand professional expertise
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.