Training Manager, Group Disability

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Training Manager role is a nationally focused position responsible for leading a team of Trainers in the delivery of training solutions to Group Disability Claims. Ensuring a national training program with strong focus on adult learning principles and consistency is a key focus of the role. Also critical to the role is the ability to lead the team with new technology, best practices and technologies.

What will you do?

• Coach, motivate and mentor team members to improve and grow.

• Find innovative ways to maintain and advocate for effective training approaches in all of our Foundational Training Programs through formal and informal feedback loops.

• Advance the process of calibration with Quality, Business Practice Improvement and Knowledge Management to drive timely and effective training improvements, interventions and value add training products/approaches.

• Monitor speed to proficiency on core Disability Operational performance metrics and ensure accuracy of curriculum against operational changes.

• Work with Regional Training Leads to source Subject Matter Experts (SMEs) to assist in training assessments or development.

• Continually research methods and techniques in workplace training and remain up-to-date on developments within the industry and competitors.

• Collaborate with people managers and executives to build capabilities within their respective lines of business by assessing needs and recommending solutions

• Conduct regular meetings with senior management and other key stakeholders to provide progress updates on team achievements and deliverables.

• Ensure accuracy and effectiveness in all Team Curricula and associated learning objectives, to ensure sufficiently ramped Operations Employees.

What do you need to succeed?

• 3-5 years of demonstrated experience in leadership

• Bachelor degree completed. Bachelor in Business, Human Resources, Education/Curriculum Development or equivalent experience are preferred

• Current, practical knowledge of Adult Education Methodologies and Corporate Learning Strategies

• Bilingual (English and French) is an asset

• Experience in Disability Case Management is an asset

• Strong business acumen, including demonstrated problem solving and critical thinking skills

• Adaptability to collaborate and lead effectively under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment.

• Ability to effectively organize and manage multiple training initiatives

• Experience with Adobe Creative Cloud, Captivate and the Microsoft Suite

What’s in it for you?

• A friendly, collaborative and inclusive culture

• Collaborative environment where you are encouraged to share your ideas

• Wellness programs that support the three pillars of your health – mental, physical and financial

• Flexible Benefits from the day you join to meet the needs of you and your family

• Pension, stock and savings programs to help build and enhance your future financial security

• Sun Life Savers - Employee discounts available from a variety of partners (communications, travel, shopping, entertainment, etc.)

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Training & Development

Posting End Date:

08/05/2026