Training Content Manager

What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!

Job Summary

The Training Content Manager supports the development and execution of training content across the organization. This role partners with operations and cross-functional business leaders to identify performance needs and deliver effective, scalable training solutions that support business goals.

This individual manages content intake, contributes to prioritization, and ensures training content is high-quality, relevant, and accessible. The role focuses on developing practical training solutions using appropriate delivery methods to support frontline performance in a fast-paced operational environment.

Duties & Responsibilities

Content Strategy, Intake & Alignment

• Manage content intake and partner with training leadership to align initiatives with business priorities
• Provide input and recommendations on prioritization and sequencing of training initiatives in partnership with training leadership
• Partner with cross-functional stakeholders to identify performance gaps and recommend effective training solutions
• Recommend appropriate delivery methods (e.g., eLearning, video, job aids, instructor-led training)

Content Development & Lifecycle Management

• Manage development of training content across multiple formats, partnering with instructional design and multimedia teams
• Apply instructional design best practices to deliver practical, easy-to-apply training aligned with operational workflows
• Manage the training content lifecycle, ensuring materials remain accurate, current, and effective
• Maintain content standards and support consistency across the training portfolio
• Use feedback and performance data to drive continuous improvement

Learning System, Operations & Implementation

• Manage and maintain training content within the LMS/LCMS, including organization and version control
• Support reporting, tracking, and issue resolution related to training content
• Manage multiple initiatives, balancing timelines and priorities
• Support communication, rollout, and adoption of training launches and updates in partnership with operations

Additional Job Description

Education, Experience & Certifications

• 5 – 7 years of experience in learning/training, instructional design, or related roles
• Bachelor’s degree required, relevant certifications and/or master’s degree
• Experience developing training for QSR or restaurant environments preferred, with strong understanding of frontline operations
• Experience managing content within an LMS/LCMS
• Experience delivering training across multiple formats (eLearning, video, instructor-led, job aids)

Functional Skills

• Business & Operational Acumen: Connects training to performance outcomes
• Content & Project Management: Effectively manages multiple initiatives, timelines, and priorities
• Stakeholder Partnership: Collaborates cross-functionally and influences at multiple levels, including senior leaders
• Analytical & Continuous Improvement Mindset: Uses data and feedback to improve effectiveness
• Communication: Translates complex information into clear, practical learning
• Problem Solving & Execution: Identifies workable solutions and follows through on commitments
• Organization & Adaptability: Maintains structure while navigating a fast-paced, changing environment

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success

• DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult

• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first

• INNOVATE TO WIN - We champion and challenge for a better way in all we do

• HAVE FUN - We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence

• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges

• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo

• BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry

• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.

Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.

Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.