Trading Operations Specialist

Key Responsibilities

1. Trading Complaints Handling & Resolution

• Investigate and resolve client complaints related to execution issues, slippages, mispricing, or platform behavior
• Coordinate with IT, risk, and support teams in case of escalations involving incidents or outages.
• Apply compensation policies or adjustments when approved, ensuring timely and professional resolution.

2. Abuse Monitoring & Anti-Abuse Policy Enforcement

• Monitor system alerts for trading abuse or suspicious activity (e.g. latency arbitrage, bonus misuse).
• Review flagged activity against internal policies and document actions taken.
• Liaise with compliance and back-office teams where needed for edge cases in accordance to the policy.

3. Market Events & Corporate Actions

• Track and execute tasks related to corporate actions (splits, dividends, symbol changes).
• Execute instrument or  trading conditions updates when approved by supervisor.
• Ensure pricing, execution, and margin settings remain consistent with trading policy during such events.

4. Configuration & System Updates

• Perform pre-defined configuration changes on instruments and accounts (e.g. leverage changes, enabling/disabling symbols, margin updates).
• Execute tasks as directed by the Trading Solutions Lead or internal tasking system.
• Follow strict documentation and procedures for every change.

1. Shift-Based Trading Operations Monitoring

• Provide operational support during assigned shifts, ensuring platform health, pricing accuracy, and client-facing stability.
• Handle urgent alerts or breakdowns and escalate according to defined procedures.
• Maintain handover reports and complete task checklists per shift.

Key Requirements

Must-Have

• Proven experience with MT5 Manager/Administrator in a live trading environment.
• Solid understanding of CFD brokerage operations across forex, indices, and crypto.
• Experience in client complaint resolution, IT trading support, or similar shift-based ops roles.
• Familiarity with slippage handling, margining logic, and trading dispute workflows.
• Strong communication and documentation discipline.
• Comfortable with shift-based work including weekends and holidays (on a rotating schedule).

Preferred

• Background in crypto trading platforms and perpetual futures trading.
• Experience with trading condition management tools, abuse detection systems, or monitoring platforms.
• Ability to work independently under pressure with high attention to detail.