Budget Management
• Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
• Produce or review budget reports to make sure they accurately reflect work activity
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
• Escalate potential budget risks that may lead to increased costs or financial losses
• Analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
Cost Containment
• Review cost reports and resolves or explains variances to the budge
• Identify, control and escalate potential risks that may lead to increased costs
• Manage costs or expenses within approved budget to achieve cost efficiencies
Revenue Growth
• Collaborate closely with relevant business units and FNB product houses as per strategy to identify revenue opportunities
• Drive opportunities for revenue growth and cost reduction such as adoption of digital and other self-service options across client base
Customer Experience and Satisfaction
• Deliver customer experience excellence aligned to Organisational values and service standards
• Build professional long-term relationships with customers based on trust that builds the brand
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
• Provide customers with relevant information to keep them informed of products and service options
Trade Finance
• Constantly review the banks trade finance products, product programs, process and pricing to ensure FNB Zambia trade finance offering is competitive and in line with market requirements/reality Involved in the structuring of Letter of Credit, Guarantees,
• Identify opportunities in import and local trade including partnering with strategic agents in order to grow the banks trade finance portfolio.
• Facilitate and assist in trade finance product development and knowledge dissemination across the bank.
• Ensure that structures, systems and resources required to effectively service foreign trade customers are in place Implement defined strategy (short and long term) in line with targets defined in the business plan.
• Monitor and study the commodities markets closely in order to provide advice to customers on what to buy and sell at the right time.
Risk and Compliance/ Business Process
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
• Ensure implementation of relevant policies, governance and practice standards across the business • Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
• Develops an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
• Educates others and makes suggestions for improvements
People Development
• Understand competencies and skills required for own and employee's development and performance
• Identify development needs and select effective solutions to address own and employee development needs
• Ensure that you prepare a personal development plan that is implemented and reviewed as required
• On the job coaching and guidance
• Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
• Partner and collaborate with team members to achieve team success Share information and knowledge that benefits the team
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement And any other duties assigned by line manager
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
13/03/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.