Soho Home Berlin...
Launching within Soho House Berlin, Soho Home is a modern homewares brand designed for relaxed, sociable living. With more than 25 years of design heritage, our ranges are created to mirror the look and feel of our Soho Houses around the world. Soho Home is an interiors collection from Soho House that includes furniture, lighting, tableware, and accessories created for, and inspired by the Houses.
The Role...
As a Trade Consultant, you will be the catalyst in driving out the business into the emerging Berlin market, based on our new Soho Home Studio within Soho House Berlin. You are an ambitious and self-motivated trade consultant. Through additional support by our teams in the UK, you’ll be responsible for building a new trade customer base in Berlin and surrounding cities, and delivering against financial targets.
From acquiring new customer leads, hosting events in Soho House Berlin, and developing strong industry relationships; to assisting with order placement, hand-holding your clients through the delivery process and implementing a customer retention strategy.
This is a client facing 360 role with a great amount of autonomy. You will be based within our Soho Home Showroom in Soho House Berlin as well as out in the field. The role will require a pro-active approach to customer growth both in Interior Deisgn and Trade, and a creative problem-solving mindset to all enquiries. The role will encompass administrative, design and sales responsibilities.
Key Accountabilities…
- Actively build, maintain and grow relationships with existing and new Soho Home Trade clients in Berlin and throughout The Netherlands
- Provide expertise, guidance and an elevated service to clients looking to use Soho Home for interior design projects, including expert guidance on pricing, lead times, and product availability
- Conduct onboarding and discovery calls with new users to welcome them to the trade program, introduce clients to our benefits and services, and identify opportunities for sales.
- Guide new users through their first purchase, ensuring a positive and smooth experience.
- Attend relevant industry events, trade shows, showroom events, and industry networking functions.
- Own each touch point of the client experience from initial contact, creating quotes, right through to order management, logistics, delivery and install
- Conduct meetings/presentations with trade professionals on our new product lines, materials, and design of Soho Home.
- Collaborate with design teams to solve complex design challenges and offer creative solutions
- Hold a passion for interiors and a keen interest in immersing themselves into the Soho Home brand in order to become a leader in product and interior knowledge
Requirements / Qualifications...
- Highly organized and self-sufficient with a passion for building and developing the trade business.
- 2-3 years experience as a trade account manager or client management within design industry
- Good understanding of Berlin’s design market
- Proficient user Microsoft office suite.
- Experience in using salesforce or other CRM system.
- Excellent written and verbal communication skills.
- Passionate in people and maintaining relationships.
- Results oriented
- Ability to travel
Benefits...
- 2 paid 'Volunteer Days' per calendar year (to support charitable causes)
- Soho Friends Membership
- Monthly movie screenings in the in-house cinema with current movies
- Monthly workout opportunities
- 50% discount on our Cowshed products
- Discounts with external providers (corporate benefits)
We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.