Tour Guide / Guest Experience Host

CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:

If you currently work for Brown-Forman, please apply by clicking the Careers icon on the Workday portal.

For best results, use Google Chrome to view this page.

We are the first touchpoint to the heart and heritage of Casa Herradura. This role brings our story to life one guest at a time by delivering world-class hospitality rooted in authenticity and craft

Meaningful Work From Day One
You will create memorable, premium experiences that connect guests to the history, craftsmanship, and flavors of Casa Herradura. From distillery tours to tasting room operations and front desk support, you will play a key role in representing our brand and ensuring every visitor feels welcomed, informed, and inspired.

What You Can Expect

• Working from Thursday to Saturday, leads engaging walking tours of the distillery for public, VIP, trade, media and By the Barrel audiences using compelling brand storytelling.

• Delivers guided tastings and ensures responsible alcohol service, including basic ID verification in line with company guidelines.

• Provides front-of-house guest service by greeting arrivals, checking in guests, and responding to inquiries in person and by phone.

• Handles ticketing, payments, refunds and basic cash reconciliation while operating the current ticketing system.

• Prepares and maintains tasting rooms and tour materials, including set-up, cleanliness, and supply inventory between tours.

• Manages reservations, guest counts, demographics and tour timing to support smooth guest flow and a timely experience.

• Resolves guest concerns and appropriately escalates issues to the Homeplace Manager when needed.

• May operate company vehicles to transport guests on-site or to nearby establishments, following all safety procedures.

What You Bring to the Table

• Prior experience in a guest-facing role in hospitality, tourism, retail, or the beverage/spirits industry.

• Strong communication, presentation and interpersonal skills.

• Ability to memorize and confidently deliver tour scripts, adapting storytelling to diverse groups of up to ~30 guests.

• Customer-focused mindset with the ability to problem-solve and stay calm under pressure in a fast-paced environment.

• Physically able to stand for extended periods and lift/move materials and supplies up to 40 lbs as part of tour and tasting set-up.

• Available to work through Thursday to  Saturday, 9am–6pm, with flexibility to support holidays and occasional evening events based on business needs.

What Makes You Unique

• Passion for Mexican culture, heritage, and artisanal production.

• Bilingual proficiency in Spanish and English to support international and domestic guests

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

#LI

Requisition Type:

Employee

Management Level:

Professional

Global Job Level:

P3

Number of Openings Available:

1