Under intermittent supervision, investigate and resolve first and third party total loss claims. The claims may involve multiple vehicles, minimal exposure and/or Commercial auto coverages among other factors.
Key Responsibilities
- Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
- Contacts the owners of vehicles deemed a total loss by telephone or in writing.
- Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
- Evaluates case facts, ensuring the primary adjuster has properly vetted coverage in regard to the total loss vehicle; maintains a reminder system.
- Interprets and evaluates total loss valuations and salvage invoices to determine if they are applicable to the claim; investigates for proper charges and pays accordingly.
- Negotiates settlements with individuals, attorneys, and insurance agencies within their granted settlement authority level, inclusive of claims in which specific adjuster licensing is required.
- Demonstrates proficiency in handling Commercial total losses and Heavy Equipment.
- Prepares claim files with applicable total loss information for subrogation purposes.
- Assists, when requested, in the selection and evaluation of experts as needed.
- Manages litigation, checking to ensure that coverages are not exceeded, that legal expenses are adequate, and confers with attorney about case direction and disposition.
- Will assist in the training of Claims Service Specialists II and takes the lead on the mentoring of all new Claim Service Specialists.
- Provide Best Practices tips to assist in navigating negotiations and difficult conversations.
- Will keep management informed of activities and issues within assigned area of responsibility.
- Successfully completes all required training and applies.
- Perform other related duties as required or requested, including training of incoming new Claim Service Specialists in the area of problematic lienholders, shops and tow yards.
- Daily navigation and management of pending salvage inventory.
- Prepare independent appraisers when the policyholder chooses to utilize their arbitration rights under the policy when the total loss settlement cannot be agreed upon.
- Effectively work the primary claim system while balancing the work of other systems such as Phoenix.
Requirements:
- At least 18 months in a Claim role
- Excellent time management with attention to detail
- Effective communication/collaboration skills
Our current reasonable and good faith estimate of the annual salary range for this position is approximately $62,000 - $68,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.
Please note: The advertised pay range is not a guarantee or promise of a specific wage.