Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Join Kyndryl as a TOC Analyst and take charge of a dynamic role that puts you at the absolute center of our enterprise IT operations. As a TOC Analyst, you will be the central system of our service delivery, responsible for real-time monitoring, identifying infrastructure anomalies before they become outages, and coordinating the rapid response to critical incidents.
At Kyndryl, you will work closely with specialized engineering teams, security professionals, and business stakeholders to keep our complex environments running smoothly. You will actively monitor dashboards, investigate initial alerts across server, network, and cloud platforms, and execute tactical recovery steps based on established runbooks. When major incidents occur, you will be instrumental in opening and driving the incident bridge, consolidating recovery plans, and ensuring that communication flows clearly and effectively across all engaged teams.
Beyond incident response, you will play a vital role in our continuous improvement. You'll help document and update operational workflows, ensure smooth shift-handovers, and track Service Level Agreements (SLAs). You will also have visibility into event management, helping correlate operational and security alerts to provide a complete picture of system health.
If you are a passionate problem-solver who thrives in a fast-paced environment and wants to build a strong foundation in enterprise infrastructure, cloud, and security operations, this is the perfect opportunity for you. Come join us at Kyndryl, and let's work together to maintain and protect the critical systems that power our customers.
Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in major enterprise platforms. Whether you want to broaden your knowledge base across operations or specialize in cloud architecture or cybersecurity down the line, you can find your starting point here.
Who You Are
You are good at what you do and possess the practical experience to prove it. However, equally as important—you have a growth mindset; you are eager to drive your own personal and professional development. You are analytical, calm under pressure, and naturally collaborative in how you work to solve complex problems with others.
Required Skills and Experience
Preferred Skills and Experience
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.