TLC Specialist

Position Overview:

The Technology Logistics Center (TLC) Specialist is responsible for researching, investigating and communicating information in a timely manner.  This information can be communicated internally or externally and must be communicated in a professional manner.  Inventory Discrepancies and Adjustments need to be reviewed per department guidelines.  The TLC Specialist may also ensure our daily customer commitments are met by ensuring product is accurately moved into and out of the department and inspection orders are created as needed to clear priorities.

Essential Job Skills/Duties:

• Similar functions and responsibilities as TLC Operator along with
• Assist in Investigating Correct Sales Order and Correct type of return
• Confirm Original Equipment (Salvage) and Product Returns (Devices shipped by Asurion)
• For Product Returns:  Correct Vendor, PO and Receipt Date
• Research and Identify devices, i.e. unlocking devices (such as iPhone, Net Books and Tablets) to locate ESN/MEID/IMEI etc
• Answer inquiries from various care functions regarding status of specific returns
• Collect and return subscriber equipment (i.e. misdirected returns, memory cards, accessories, personal items and mail back to subscribers as requested)
• Research all inventory discrepancies detected by area personnel and action accordingly
• Communicate errors appropriately to area leadership
• Conduct, as necessary, any search to locate products lost within the system or locations
• Propose and perform (with approval) transactions (adjustments) per procedures
• Make inventory adjustments under the approval of Area Leadership
• Act as primary liaison with Inventory Integrity Team
• Process Accessories and Client product according to standard process
• Run transaction and location reports in WMS (Axapta) system including Dax/Client Systems
• Perform daily cycle counts of scheduled product
• Perform root cause analysis for discrepancies and propose process improvements
• Participate in all special inventories as required
• Have a full understanding of inventory transactions
• Assist in cross-training employees with existing and new procedures as they are implemented
• Promote the company’s core values and adherence to those values
• Collaborate pro-actively and successfully across departmental boundaries along with providing support based on business needs
• Maintain satisfactory quality performance levels
• Maintain a clean and organized work area
• Verify the accuracy of and timely transfer inventory parts into and out of Receiving Inspection locations
• Using various tools to create inspection orders as needed to fulfill daily shipment needs
• Monitor inventory levels and work with management to ensure a continuous flow of work to the floor

Other Functions:

• Other Duties as Assigned without Hesitation

Education and Experience

Required Education and Experience

High School Diploma/GED

Preferred Education and Experience

• Computer literate, including ability to enter data using a keyboard (Microsoft Office – Excel)
• Routine Problem Solving and investigation skills
• Strong Customer Relations, Investigation and Communication Skills
• Detail orientation, ability to follow work instructions and guidelines
• Maintain productivity and quality standards set by leadership
• Must be receptive to feedback on performance issues
• Posses’ problem-solving skills, participate in process improvement initiatives
• Complete other tasks as assigned by Asurion Leadership without Hesitation
• Respect core values of Asurion and comply with the Company’s policies and procedures in include Dress Code
• Work collaboratively with team members to achieve business goals and objectives

Physical Demands:

Bending, sitting, lifting and standing based on the need of the business.  Standing and or sitting for extended and long periods of time, up to 100% of shift or over time

• Stationary Position – Seldom
• Pushing/Pulling/Reaching – Constantly
• Climb – Seldom
• Kneel – Frequently
• Grab – Constantly
• Bend – Constantly
• Lift/Carry – Up to 50 pounds
• Vision – Vision acuity to operate vehicle
• Hearing – Receive detailed information if spoken to

Working Condition:

Work Environment:  Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.  Vocal communications are required for expressing or exchanging ideas by means of the spoken word and or to communicate with customers and or clients.  Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery. 

Exposure to heat, cold, dust, noise, chemicals and such matters as demands for overtime or shift work.  Exposure to various materials including cardboard, various metals and plastics.  Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts and forklift.  Exposure to tools or materials with sharp edges which may involve the risk of injury.

• Wet or Humid – Seldom
• Working near or on moving mechanical parts – Frequently
• Working near or on heavy Machinery – Seldom
• Working in high places – Frequently
• Exposed to fumes or airborne particles – Seldom
• Exposed to toxic or caustic chemicals – Seldom
• Frequency of working in outdoor weather conditions – Seldom
• Work with Electricity – NA
• Work with Explosives – NA
• Work on or near a source of radiation – NA
• Loud noise conditions (above 87dB) – NA
• Other Environment Factors including weather conditions as needed

Note:

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.  Duties, Responsibilities, Working Conditions, Physical Demands and Activities my change or New Ones may be assigned at any time with or without notice.

Asurion provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.