Title and Registration Specialist I

Dealership:

L0605 Southwest Finance Center

Walnut Creek Subaru

What You’ll Do: 

• Review and analyze inbound and outbound vehicle title and registration documents for accuracy and submit them to the appropriate government agencies.
• Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively.
• Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork.
• Work directly with government personnel when needed to resolve registration or title discrepancies.
• Follow up with internal LAD personnel to correct issues identified during the purchase or sale process.
• Meet company-established benchmarks for accuracy, timeliness, cure rates, and efficiency.
• Apply effective strategies to diagnose and resolve administrative and occasionally complex issues in a timely manner.
• Perform additional tasks and responsibilities as needed to support the title and registration function.

What You’ll Bring: 

• Experience: 1+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork is preferred.
• Strong attention to detail – essential for reviewing and processing title and registration documents accurately.
• Excellent communication skills – for interacting with customers, internal teams, and government personnel.
• Time management – to meet deadlines and performance standards.
• Active listening – to understand and resolve customer and administrative issues effectively.
• Critical thinking – for diagnosing and resolving both routine and complex title/registration problems.
• Ability to work independently – especially important in a role that requires self-motivation and accountability.

We Offer Best-in-Class Industry Benefits: 

• Medical, Dental, and Vision Plans starting after 30 days
• Paid Holidays & PTO 
• Short and Long-Term Disability 
• Paid Life Insurance 
• 401(k) Retirement Plan 
• Employee Stock Purchase Plan 
• Lithia Learning Center 
• Vehicle Purchase Discounts 
• Wellness Programs 

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).